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- Tasks: Join our NHS 111 team in Bristol, handling calls and directing patients to care.
- Company: Practice Plus Group is dedicated to providing excellent healthcare across the UK.
- Benefits: Enjoy enhanced weekend pay, flexible hours, and 25+ days of annual leave.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: GCSE English and Maths at Grade C or above, plus great communication skills.
- Other info: Training options available; must be prepared for weekend and evening shifts.
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol, you’ll be doing just that. This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
We offer enhanced pay rates for weekends, at the moment we can only offer 24 hours per week to cover our core shifts over the weekend, mornings and evenings - to assist patients when they most need us. The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day, followed by a further eight weeks’ support before you are signed off to work on your own.
Available upcoming training dates:
- 6th May 2025 - Full Time
- 31st May 2025 - Part Time
- 9th June 2025 - Full Time
Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs. Direct patients to the service suitable for their needs, using the Pathways System appropriately. Capture patient information using computer systems. Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding.
What you will get:
- Pay: £12.21 per hour– daytime and during training (07:00-23:00)
- £15.18 per hour – night rate (23:00-07:00)
- £15.71 per hour – weekends (18:00 Friday-07:00 Monday).
Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours. 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays. Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles. Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
What you will need:
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
About the Company:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be. We want our team members to feel motivated and rewarded. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you’d like to learn more, please contact Jennifer on jennifer.matafwali@practiceplusgroup.com.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
NHS 111 Health Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways system before your interview. Understanding how this triage tool works will not only impress your interviewers but also show your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing different call scenarios with friends or family. This will help you feel more confident in handling emotional or distressing calls, which is crucial for a Health Advisor.
✨Tip Number 3
Research common healthcare queries and concerns that patients might have when calling NHS 111. Being knowledgeable about these topics can help you stand out as a candidate who is ready to assist callers effectively.
✨Tip Number 4
Be prepared to discuss your passion for helping others during the interview. Share personal experiences or motivations that drive you to work in healthcare, as this will resonate well with the values of Practice Plus Group.
We think you need these skills to ace NHS 111 Health Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an NHS 111 Health Advisor. Familiarise yourself with the skills required, such as effective communication and empathy, as well as the use of the NHS Pathways system.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles where you've worked with the public or in a healthcare setting, showcasing your communication and listening abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the role. Mention specific examples from your past experiences that demonstrate your suitability for the position and your ability to handle challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at Practice Plus Group
✨Understand the Role
Make sure you thoroughly understand what an NHS 111 Health Advisor does. Familiarise yourself with the responsibilities, especially handling calls and using the NHS Pathways system. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Communication Skills
Since the role involves dealing with emotional and distressing situations, be prepared to demonstrate your empathy and communication skills during the interview. Share examples from your past experiences where you've successfully communicated with others in challenging circumstances.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations. Practice responding to hypothetical calls, focusing on how you would assess needs and direct patients appropriately.
✨Highlight Your Passion for Helping Others
The company values a passion for helping people, so be sure to convey your motivation for wanting to work in healthcare. Share personal stories or experiences that illustrate your commitment to making a difference in people's lives.
