Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help people in need by triaging calls and providing non-clinical advice.
- Company: Join Practice Plus Group, a supportive and caring organisation.
- Benefits: Enjoy 33 days annual leave, paid training, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to learn.
- Other info: Flexible shifts available with extensive training and career growth opportunities.
About The Role
UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME
NHS 111 Health Advisor – Full Time & Part-Time Hours Available | Located on-site – Exeter
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you\’re calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.
To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like – simulation call
Employee Wellbeing And Benefits
At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:
- 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
- Paid training and continuous learning opportunities to grow your career.
- Competitive pension scheme with Scottish Widows or the Peoples Pension.
- Salary Finance: Access to salary advances, loans, and government benefits.
- Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
- Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
- Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.
Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.
Pay Rates
- £12.65 per hour (7am-11pm)
- £15.72 per hour (11pm-7am)
- Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am.
Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.65 during your training.
Working Hours
We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based only on 24, 30 and 37.5 hours per week.
Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Stratus House, Emperor Way, EX1 3QS.
Training and Development
We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.
Training Schedule
19th January – Full time course (Monday-Friday 9:30-5pm) for 4 weeks
- It is essential that you attend training every day.
- You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
- After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.
Please click here for further information: NHS 111 Health Advisor Journey
This training ensures you\’re ready to make an impact from day one, with ongoing support to help you succeed in your career.
What you\’ll be doing
As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.
Some Of Your Responsibilities Will Be
- Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
- Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
- Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
- Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
- Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.
What we\’ll look for in you
- We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
We Are Seeking Professionals Who Have
- Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
- Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
- Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
- Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
- Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
- IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
- GCSE/Functional Skills English and Maths (or equivalent).
About Us
At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone—patients and colleagues alike—how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all. More about us
If you thrive in a compassionate, fast paced environment and are driven by making a meaningful difference, we’d love to hear from you!
For more information, please email Sarah on sarahkhoshrou@practiceplusgroup.com
Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
NHS 111 Health Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the NHS Pathways System and understand the types of calls you might handle. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Try role-playing different call scenarios with friends or family. This will help you think on your feet and prepare you for the real deal when you're triaging calls as a Health Advisor.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former NHS 111 Health Advisors on LinkedIn. They can provide insider tips and maybe even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace NHS 111 Health Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a role like this.
Tailor Your CV: Make sure your CV is tailored to the Health Advisor role. Highlight any relevant experience or skills that align with triaging calls and providing non-clinical advice. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of clarity we need in our role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Practice Plus Group
✨Know the NHS Pathways System
Familiarise yourself with the NHS Pathways System before your interview. Understanding how it works and being able to discuss its importance in triaging calls will show that you're proactive and serious about the role.
✨Demonstrate Empathy and Professionalism
As a Health Advisor, you'll be helping people in distress. Prepare examples from your past experiences where you've shown empathy and professionalism. This will highlight your suitability for the role and your ability to handle sensitive situations.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice responding to hypothetical situations you might face as a Health Advisor. This will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.