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For Companies At a Glance
- Tasks: Help people in need by triaging calls and providing non-clinical advice.
- Company: Join Practice Plus Group, a vibrant team dedicated to healthcare support.
- Benefits: Enjoy 33 days annual leave, paid training, and exclusive discounts.
- Why this job: Make a real impact daily while growing your career in a supportive environment.
- Qualifications: No prior experience needed; just bring your empathy and calmness under pressure.
- Other info: On-site role in Stockley Park with extensive training provided.
About The Role
UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME
NHS 111 Health Advisor | Located on site – London, Stockley Park
Shifts: Please note, shift patterns that we are able to offer at the moment will be late evenings and weekends, OR we can offer overnights.
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.
To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like – simulation call
Training and Development:
We offer extensive, fully paid training to equip you with the skills to become a Health Advisor and learn the systems. The training is an essential part of this role and you would be required to attend to the training every day for the duration of the course.
Schedule:
Monday 16th March (Monday-Friday 9:30am – 5pm for 4 weeks)
Monday 20th April (Monday-Friday 9:30am – 5pm for 4 weeks)
Please click here for further information about the training: NHS 111 Health Advisor Journey
What you\’ll be doing
As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.
Some of your responsibilities will be:
- Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
- Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
- Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
- Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
- Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.
What we’ll look for in you
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
We are seeking professionals who have:
- Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
- Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
- Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
- Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
- Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
- IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies.
- GCSE/Functional Skills English and Maths (or equivalent).
If you are interested in the role and would like more information, please email Hannah Crossey on hannah.crossey@practiceplusgroup.com
Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.
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NHS 111 Health Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways System before your interview. Understanding how this triage tool works will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing with a friend or family member can help you articulate your thoughts clearly and calmly, which is crucial for a Health Advisor.
✨Tip Number 3
Research common health-related queries that might come through the NHS 111 service. Being knowledgeable about these topics will show your proactive approach and readiness to assist callers effectively.
✨Tip Number 4
Highlight your empathy and problem-solving skills during the interview. Share specific examples from your past experiences where you've successfully supported others, as this aligns perfectly with the values of a Health Advisor.
We think you need these skills to ace NHS 111 Health Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Health Advisor. Familiarise yourself with the NHS Pathways System and the type of calls you will be triaging.
Tailor Your CV: Highlight relevant experience in your CV that showcases your ability to remain calm under pressure, your empathy, and any previous roles in healthcare or customer service. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing care and support. Mention why you want to work for Practice Plus Group and how your values align with theirs. Be sure to express your commitment to the training process.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application shows attention to detail.
How to prepare for a job interview at Practice Plus Group
✨Show Your Empathy
As a Health Advisor, empathy is key. During the interview, share examples of how you've handled difficult situations with compassion and understanding. This will demonstrate your ability to connect with callers in need.
✨Familiarise Yourself with NHS Pathways
Take some time to understand the NHS Pathways System before your interview. Being able to discuss how you would use this tool to assess calls will show your preparedness and genuine interest in the role.
✨Stay Calm Under Pressure
The role involves triaging calls, which can be stressful. Prepare to discuss how you manage stress and maintain composure in high-pressure situations. Providing specific examples will strengthen your case.
✨Commit to Continuous Learning
Highlight your willingness to learn and grow within the role. Discuss any previous training or development experiences that have prepared you for this position, as well as your enthusiasm for the extensive training offered.