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- Tasks: Handle calls from the public, assess healthcare needs, and direct to appropriate services.
- Company: Join Practice Plus Group, a leader in providing excellent healthcare across the UK.
- Benefits: Enjoy enhanced weekend pay, flexible hours, 25 days annual leave, and various employee perks.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive team.
- Qualifications: GCSEs in English and Maths at Grade C or above; passion for helping others is essential.
- Other info: Training options available; expect to work weekends and evenings in a 24/7 service.
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
We offer enhanced pay rates for weekends, at the moment we can only offer 24 hours per week to cover our core shifts over the weekend, mornings and evenings - to assist patients when they most need us. The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.
Available upcoming training dates:
- 6th May 2025 - Full Time
- 31st May 2025 - Part Time
- 9th June 2025 - Full Time
Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
Responsibilities include:
- Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
- Direct patients to the service suitable for their needs, using the Pathways System appropriately
- Capture patient information using computer systems
- Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding
Pay rates:
- £21 per hour– daytime and during training (07:00-23:00)
- ~£18 per hour – night rate (23:00-07:00)
- ~£71 per hour – weekends (18:00 Friday-07:00 Monday)
Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
Benefits include:
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays
- Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family
Requirements:
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above
- A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
NHS 111 Call Handler Nights Part Time employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler Nights Part Time
✨Tip Number 1
Familiarise yourself with the NHS Pathways system before your interview. Understanding how this triage tool works will not only impress your interviewers but also show your commitment to the role and your ability to learn quickly.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with emotional and distressing situations, role-playing these scenarios with a friend can help you develop the empathy and communication skills needed for the job.
✨Tip Number 3
Research common healthcare queries and concerns that patients might have when calling NHS 111. Being knowledgeable about these topics will help you feel more confident during your training and in your role.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires working weekends and evenings, showing flexibility and a willingness to work during these times will make you a more attractive candidate.
We think you need these skills to ace NHS 111 Call Handler Nights Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Health Advisor. Familiarise yourself with the NHS Pathways system and the types of calls you will be handling.
Tailor Your CV: Highlight any relevant experience in healthcare or customer service. Emphasise skills such as communication, empathy, and the ability to handle stressful situations, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your desire to work in a healthcare environment. Mention why you are interested in this specific position and how you can contribute to the team.
Prepare for Assessments: Be ready for any assessments that may be part of the application process. Brush up on your English and Maths skills, as well as your ability to communicate effectively in a healthcare context.
How to prepare for a job interview at Practice Plus Group
✨Understand the Role
Make sure you thoroughly understand what a Health Advisor does, especially in a call centre environment. Familiarise yourself with the NHS Pathways system and be prepared to discuss how you would handle various scenarios, including emotional or distressing calls.
✨Show Empathy and Communication Skills
During the interview, demonstrate your ability to communicate effectively and empathetically. Practice responding to potential questions about handling sensitive situations, as this role requires a compassionate approach to patient care.
✨Highlight Your Availability
Since the position requires working weekends and evenings, be clear about your availability during the interview. Mention any flexibility you have, as this will show your commitment to meeting the needs of the service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the training process, team dynamics, or opportunities for career progression. It shows your genuine interest in the role and the company.
