At a Glance
- Tasks: Welcome patients and manage bookings while keeping the reception area professional and tidy.
- Company: Join Practice Plus Group, a supportive healthcare provider focused on patient care.
- Benefits: Flexible shifts that fit your schedule and a chance to gain valuable experience.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in reception or customer service is a plus, but enthusiasm is key!
The predicted salary is between 25072 - 30644 £ per year.
Practice Plus Group's Surrey out-of-hours service is recruiting a bank receptionist to open and prepare the front desk for patients, doctors and nurses. The work centres on greeting and registering patients, handling calls and bookings, and keeping records accurate. Shifts run from 19:00 to 08:00 on weekdays and round the clock at weekends, with sessions that can be picked to suit.
What the job involves:
- Preparing and opening the reception area ahead of patient, doctor and nurse arrival
- Ensuring patients are seen professionally, following Practice Plus Group guidelines
- Greeting patients warmly and registering them efficiently
- Managing telephone enquiries, bookings and patient queries
- Supporting clinical teams by coordinating patient flow
- Handling data entry and maintaining accurate records
- Keeping the reception area calm, tidy and professional
- Adapting quickly to changing demands during busy periods
What’s required:
- Satisfactory DBS check
- Satisfactory references
Nice to have:
- Experience in reception, customer service or admin, ideally in healthcare
- Clear communication and empathy in sensitive situations
- Composure during busy or late hours
- Confidence with IT systems and multitasking under pressure
- Strong attention to detail and commitment to confidentiality
- Reliability, punctuality and enthusiasm for flexible working
- Proactive, enjoys working independently and thrives on variety
What’s offered:
- Flexible shift choice from a range of sessions
- Ability to pick up shifts around own schedule
Receptionist in London employer: Practice Plus Group
At Practice Plus Group, we pride ourselves on being an exceptional employer that values the contributions of our staff and fosters a supportive work culture. As a Central Private Healthcare Administrator, you will enjoy flexible working hours, opportunities for professional development, and the chance to make a meaningful impact on patient care across our private healthcare network. Join us in a role that not only enhances your career but also allows you to be part of a compassionate team dedicated to delivering outstanding patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Practice Plus Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Practice Plus Group and let us see your personality shine through!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Practice Plus Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Practice Plus Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Practice Plus Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Practice Plus Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Practice Plus Group will surely appreciate.
