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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional urgent care services and inspire excellence.
- Company: Join a dedicated healthcare team making a real difference in patients' lives.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be at the forefront of healthcare, shaping services that truly impact lives.
- Qualifications: Experience in healthcare operations and strong leadership skills required.
- Other info: Fast-paced environment with flexible hours, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you ready to take the lead in shaping urgent care services that truly make a difference? We’re looking for a passionate Clinical Assessment Service (CAS) Operations Lead to join our team in South West London (Putney Office). This is your chance to play a key role in delivering high-quality care for patients when they need it most.
As the CAS Operations Lead, you’ll be at the heart of our service, ensuring everything runs smoothly and efficiently. You’ll lead a dedicated team, inspire excellence, and champion our values: treating people with respect, acting with integrity, embracing diversity, and striving to do things better together. Every day brings new challenges and opportunities to make a real impact.
This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to be part of a service that changes lives. You’ll work closely with senior leaders, step up when needed, and ensure compliance with CQC standards while driving continuous improvement. If you’re ready to lead with purpose and passion, we’d love to welcome you to our team.
This is a full time role for 37.5 hours per week (50% unsociable hours - including evenings, weekends and bank holidays).
What you’ll be doing:
- Lead and inspire the CAS team, ensuring exceptional service delivery for patients and partners.
- Monitor performance against KPIs, troubleshoot challenges, and implement innovative solutions.
- Recruit, develop, and support staff, creating a positive and high-performing team culture.
- Manage resources and rotas to keep the service running seamlessly, even during peak times.
- Drive quality and compliance, investigating incidents and maintaining robust policies.
- Step up as Bronze On-Call lead, supporting the wider service during evenings, weekends, and bank holidays.
- Collaborate across services, building strong links between CAS and Out-of-Hours care.
What we’ll look for in you:
- Proven experience in healthcare or a similar sector, with a track record of managing 24/7 operations.
- A natural leader who can motivate and guide teams to deliver their best.
- Excellent communication skills with empathy and impact.
- Strong organisational abilities and confidence in making decisions under pressure.
- Tech-savvy with solid Microsoft Office skills.
- A proactive mindset, ready to embrace change and drive improvements.
- Car owner/driver and flexibility to work unsocial hours, including on-call duties.
Operations Lead in London employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in operations. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience in managing teams and operations.
✨Tip Number 3
Showcase your passion for patient care and operational excellence during interviews. Share specific examples of how you've improved service delivery or led a team through challenges, highlighting your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to provide high-quality care.
We think you need these skills to ace Operations Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about leading a team and making a difference in urgent care services.
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare or similar sectors. We’re looking for proven leadership skills and examples of how you've managed operations effectively, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Practice Plus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the CAS Operations Lead. Familiarise yourself with the key tasks mentioned in the job description, like leading a team and ensuring compliance with CQC standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a natural leader, it's crucial to highlight your experience in motivating and guiding teams. Prepare specific examples from your past roles where you've successfully led a team through challenges or implemented innovative solutions. This will illustrate your ability to inspire excellence and create a positive team culture.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment, problem-solving is key. Think of instances where you've had to troubleshoot issues or make quick decisions under pressure. Be ready to discuss these scenarios during your interview, as they will showcase your organisational skills and confidence in handling unexpected situations.
✨Embrace the Values
The company values treating people with respect, acting with integrity, and embracing diversity. Reflect on how these values resonate with you and prepare to share personal anecdotes that align with them. This will not only show that you fit the company culture but also that you're committed to making a real impact in the role.
