+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Altcourse.
About The Role
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Altcourse.
HMP Altcourse is the busiest remand prison in England, accommodating approximately 1,160 adult males with an average stay of 10 weeks.
Practice Plus Group provides primary care and substance misuse services across eight wings, clinic areas, inpatient facilities, and reception services.
This is an excellent development opportunity for a motivated and dynamic individual who is passionate about improving patient experience, strengthening patient voice, and driving high‑quality health promotion for a vulnerable and diverse population.
The Patient Engagement Lead plays a key role in enhancing how patients interact with our service, ensuring they feel informed, supported, and involved in decisions about their care. This highly visible and varied role involves close partnership working with both healthcare and prison colleagues, as well as external organisations.
Salary
£29,264 - £33,510 per annum
Hours
This position is full time working 37.5 hours per week. Shifts are between 7am - 5pm, Monday - Friday.
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks
What you'll be doing
You will lead on a wide range of patient‑focused initiatives, including health promotion campaigns, patient forums, peer‑support development, and improving insight into patient experience across the establishment
As our new Patient Engagement Lead, duties will include:
- Leading our Health Promotion Calendar and producing a monthly themed health newsletter
- Coordinating, facilitating, and evaluating patient forums across the prison
- Maintaining a strong presence on the wings to gather insight, build rapport, and enhance patient experience
- Supporting the delivery and training of Healthcare Champions
- Representing healthcare at User Voice meetings and developing positive working relationships with staff and partner organisations
- Monitoring, analysing, and responding to patient feedback, concerns, compliments, and complaints
- Proactively gathering patient experience insights to inform service improvements
- Contributing to the delivery of the Patient Engagement Strategy and wider quality‑improvement work
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning
It doesn’t stop there
- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Support to grow in your role and continue your professional development
What we'll look for in you
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:
- we treat patients and each other as they would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together
Who We’re Looking For
This opportunity would suit someone who is:
- Passionate about inclusion and patient‑centred care
- Confident working face‑to‑face with service users
- Skilled at communicating with diverse and complex patient groups
- Proactive, organised, and comfortable working independently
- Motivated by improving health outcomes and patient experience
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
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Patient Engagement Lead in Liverpool employer: Practice Plus Group
At Practice Plus Group, we pride ourselves on being an exceptional employer that values the contributions of our staff and fosters a supportive work culture. As a Central Private Healthcare Administrator, you will enjoy flexible working hours, opportunities for professional development, and the chance to make a meaningful impact on patient care across our private healthcare network. Join us in a role that not only enhances your career but also allows you to be part of a compassionate team dedicated to delivering outstanding patient experiences.
