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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve incidents for over 10,000 users.
- Company: Join Practice Plus Group, a leader in delivering healthcare services across the UK.
- Benefits: Enjoy a salary up to £27,000, flexible shifts, and 25+ days holiday.
- Why this job: Make a real impact in healthcare while developing your IT skills in a supportive team.
- Qualifications: Good knowledge of Microsoft systems, excellent communication, and a proactive attitude required.
- Other info: Opportunity for professional development and wellbeing benefits included.
The predicted salary is between 21600 - 37800 £ per year.
About The Role
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support!
This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support.
Practice Plus Group is the UK’s leading independent provider of NHS services to patients in Secure Environments – prisons, immigration removal centres (IRCs) and non-custodial services, and Integrated Urgent Care – NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS).
Hours:
This is a full time role, 37.5 hours per week, between 07:30 – 18:00, Monday-Saturday. Shifts are on a weekly rota to ensure core hours are covered.
Salary:
The salary for this role is £27,972 per annum.
How will we support you?
- Robust Induction
- Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities
- Our bespoke Learning Management System to address your learning needs
- Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks
What you\’ll be doing
As our new IT Service Desk Analyst, some of your duties will include:
- Providing 1st and 2nd line support to users nationally – assisting those working in prisons, non custodial services and central functions
- Assist users via phone and self service tickets
- Resolve a range of software issues, including Windows, SysmOne, and hardware issues like network and installing printers etc
- Escalate to 3rd line support as required
- Ensure that customers are updated with their issue, and provide a resolution as quickly as possible
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesn’t stop there… we also offer:
- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it
What we’ll look for in you
Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:
- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
As our new IT Service Desk Analyst, you will:
- Have a keen interest in IT, and be able to demonstrate a passion for a career in this area
- Have good working knowledge of MS Office and operating systems
- Have excellent communication and customer service skills
- Any IT support experience would be beneficial
We offer a very rewarding and fulfilling career to healthcare professionals in primary care. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
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IT Service Desk Analyst employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role emphasises continuous improvement in service delivery. Understanding these principles will not only help you in the interview but also demonstrate your commitment to professional standards.
✨Tip Number 2
Brush up on your knowledge of Microsoft operating systems and common IT infrastructure components. Being able to discuss specific experiences or scenarios where you've successfully resolved issues will make you stand out during discussions.
✨Tip Number 3
Practice your communication skills, especially in providing clear and empathetic support. Role-playing common service desk scenarios with a friend can help you articulate your thoughts and responses more effectively.
✨Tip Number 4
If you have experience with service desk tools like Manage Engine Service Desk Plus, be ready to share specific examples of how you've used them. If not, consider exploring online tutorials to get a basic understanding before your interview.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Microsoft operating systems, network principles, and any service desk tools like Manage Engine Service Desk Plus. Provide specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to provide clear and empathetic support. Use concise language and structure your writing well to demonstrate your communication skills.
Express Your Commitment to Learning: Mention your commitment to professional development and teamwork in your application. Highlight any relevant training or certifications you have completed, especially those related to ITIL best practices, to show your dedication to continuous improvement.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Microsoft operating systems, network principles, and hardware troubleshooting. Highlight any relevant experience you have with service desk tools like Manage Engine Service Desk Plus.
✨Demonstrate Excellent Communication
Since this role involves providing support to users, practice clear and empathetic communication. Be ready to give examples of how you've effectively communicated technical information to non-technical users in the past.
✨Emphasise Your Customer-Focused Attitude
The role requires a proactive and customer-focused approach. Prepare to share instances where you've gone above and beyond to assist customers or improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of specific scenarios where you successfully managed incidents or collaborated with teams to resolve issues.
