Practice Plus Group in Exeter is seeking a proactive Team Manager for our 111 Call Centre at Stratus House. You will provide line management, coaching and mentoring to call handlers and ensure competencies align with our frameworks.
In this permanent, full-time role (37.5 hours/week) you will lead by example, support staff in high-pressure situations, monitor KPIs and patient safety, and collaborate with the national team to deliver outstanding urgent care services.
111 Call Centre Team Manager – Patient Care Leader in Exeter employer: Practice Plus Group
At Practice Plus Group, we pride ourselves on being an exceptional employer that values the contributions of our staff and fosters a supportive work culture. As a Central Private Healthcare Administrator, you will enjoy flexible working hours, opportunities for professional development, and the chance to make a meaningful impact on patient care across our private healthcare network. Join us in a role that not only enhances your career but also allows you to be part of a compassionate team dedicated to delivering outstanding patient experiences.
