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- Tasks: Provide telephone triage and support patients using NHS Pathways systems.
- Company: Practice Plus Group, a leader in patient care with a supportive culture.
- Benefits: Competitive pay, 25 days annual leave, and various employee perks.
- Why this job: Make a real difference in patient care without the physical demands of acute work.
- Qualifications: UK Registered Nurse or Paramedic with relevant experience and strong communication skills.
- Other info: Ongoing training and career progression opportunities in a dynamic environment.
The predicted salary is between 49400 - 56140 £ per year.
This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care – without the physical demand of acute work.
We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between £49,400 to £56,140 working full time equivalent of 37.5 hours per week.
You`ll receive:
- Pay: £24.47 per hour (7am-11pm) and £27.83 per hour (11pm-7am), with further pay enhancements of £30.60 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours
- Any training hours will be paid at £24.47 per hour
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Guaranteed regular breaks
- A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
What your typical day looks like
- You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
- In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
- We offer set shift patterns so you`ll always know when you`ll be working
- You will benefit from coaching, mentoring and development plans to support your career aspirations.
You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:
- Full-Time Monday-Friday (9am-5pm) for 4 weeks
- Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks
You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own.
The successful candidate will have the following skills and experience:
- Good level of education
- Ability to write reports, business correspondence, and procedure manuals
- Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
- Understanding of call centre metrics and resource planning methods
- Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
- Excellent people management skills and performance management skills
- Professional and driven, yet communicative and highly approachable
We are looking for:
- UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
- Excellent listening and communication skills, with good IT and keyboard skills.
- A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.
If you\’d like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.com
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Clinical Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about Clinical Advisor roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on NHS Pathways systems and call centre metrics. Show us you’re not just a great nurse or paramedic, but also someone who understands the tech side of things!
✨Tip Number 3
Practice your communication skills! Since you'll be providing telephone triage, being able to convey information clearly and empathetically is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Clinical Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Advisor role. Highlight your Nursing or Paramedic experience and how it aligns with the job description. We want to see how you can deliver outstanding patient care!
Show Off Your Skills: Don’t forget to showcase your excellent communication and IT skills in your application. Mention any experience you have with call centre metrics or managing teams, as these are key for us in this role.
Be Personable: We love a friendly approach! Use a conversational tone in your cover letter to show your passion for patient care and your commitment to continuous learning. Let your personality shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Practice Plus Group
✨Know Your Stuff
Make sure you brush up on your nursing or paramedic experience. Be ready to discuss specific cases where you've provided outstanding patient care, as this will show your passion and commitment to the role.
✨Familiarise Yourself with NHS Pathways
Since you'll be using NHS Pathways systems for telephone triage, it’s a good idea to understand how they work. If possible, look up resources or guides online to get a head start on the software you'll be using.
✨Show Off Your People Skills
This role requires excellent communication and people management skills. Prepare examples of how you've effectively managed teams or communicated with patients in high-pressure situations to demonstrate your capabilities.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.