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For Companies At a Glance
- Tasks: Be the friendly face of our service, managing enquiries and ensuring smooth operations.
- Company: Join a supportive team in a welcoming healthcare environment.
- Benefits: Earn ÂŁ12.21-ÂŁ13.06 per hour with training and career progression opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and previous admin experience required.
- Other info: Flexible shifts available at multiple locations across Surrey.
About The Role
Our Out of Hours service plays a vital part in ensuring patients across Surrey receive timely, compassionate and efficient support when they need it most. As a Bank Receptionist, you’ll be the first point of contact for patients, clinicians and visitors across our Cranleigh, Guildford and Epsom bases, helping to keep the service running smoothly during evenings and weekends.
Working across multiple sites, you’ll provide a calm, professional and welcoming presence, ensuring that every patient interaction reflects our commitment to high‑quality care. You’ll support clinical teams, manage essential administrative tasks and help maintain a safe, organised environment during busy periods.
This is a flexible bank role ideal for someone who thrives in a fast‑paced setting, enjoys variety and takes pride in delivering excellent customer service. If you’re reliable, confident and motivated by helping others, you’ll find this role both rewarding and meaningful.
This role will be based at either:
- Cranleigh Base – Cranleigh Hospital, High Street, Cranleigh, Surrey GU6 8AE – Weekend shifts
- Guildford Base – Royal Surrey County Hospital, Egerton Road, Guildford, Surrey GU2 7XX – Weekend morning shifts
- Epsom Base – Epsom General Hospital, Dorking Road, Epsom, Surrey KT18 7EG – Weekday Evenings & Weekend morning shifts
What you\’ll be doing
- Greeting patients and visitors, ensuring a warm, professional and reassuring first point of contact.
- Managing patient check‑ins, appointment information and essential administrative tasks to support clinical teams.
- Handling telephone enquiries, directing calls appropriately and maintaining accurate records.
- Supporting clinicians with coordination of patient flow, ensuring waiting areas remain safe, tidy and well‑organised.
- Maintaining confidentiality at all times and adhering to all relevant policies, procedures and data protection requirements.
- Working flexibly across Cranleigh (weekends), Guildford (weekend mornings) and Epsom (weekday evenings & weekend mornings) depending on service needs.
- Assisting with incident reporting, documentation and general operational support during Out of Hours periods.
What we’ll look for in you
- Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
- Excellent organisational ability, attention to detail and confidence using IT systems.
- A caring, patient‑focused approach with the ability to handle sensitive situations discreetly.
- Reliability, flexibility and a willingness to work across multiple sites and shift patterns.
- Previous reception, customer service or healthcare experience is beneficial but not essential—what matters most is your attitude, adaptability and commitment to high‑quality service.
- A team‑focused mindset, with the confidence to support colleagues and contribute to a positive working environment.
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Bank Receptionist employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the healthcare sector. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Practice your interview skills! We suggest doing mock interviews with a friend or using online resources. This will help you feel more confident when discussing your organisational skills and customer service experience.
✨Tip Number 3
Be proactive! If you see a job listing on our website, don’t just apply – follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Tailor your approach! When you get an interview, research the specific hospital or service you'll be working with. Knowing their values and how you can contribute will impress them and show you're genuinely interested.
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Bank Receptionist role. We want to see how your organisational skills and customer service focus shine through!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it professional but let your friendly side come through, especially since you'll be the first point of contact for visitors.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at Practice Plus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Hours Bank Receptionist. Familiarise yourself with the key skills mentioned in the job description, like excellent communication and organisational skills. This will help you tailor your answers to show how you fit the role perfectly.
✨Practice Your Telephone Etiquette
Since you'll be the first point of contact for visitors and callers, practice your telephone manner. Consider doing mock calls with a friend or family member to refine your tone and clarity. This will boost your confidence and ensure you come across as professional and friendly during the interview.
✨Showcase Your Adaptability
The job requires someone who can maintain a calm presence during unexpected shifts. Prepare examples from your past experiences where you've had to adapt quickly to changing situations. This will demonstrate your ability to handle pressure and reassure the interviewer that you're the right fit for their team.
✨Highlight Your Tech Skills
Make sure to mention your proficiency with computer programs like Excel and Word. If you have experience with data protection and confidentiality, bring that up too! Being tech-savvy is crucial for this role, so showing that you’re comfortable with these tools will give you an edge.
