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- Tasks: Join our team as an Administrator, supporting healthcare pathways and delivering excellent service.
- Company: HMP Lancaster Farms is a unique Category C male prison focused on healthcare and patient support.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and discounts on shopping and leisure activities.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in administration is essential; healthcare experience is a plus. Excellent customer service skills required.
- Other info: Full-time role with career development opportunities and a commitment to diversity and integrity.
The predicted salary is between 21500 - 24500 £ per year.
We have a fantastic opportunity for an Administrator to join the team at HMP Lancaster Farms, a Category C male prison located on the outskirts of Lancaster. HMP Lancaster Farms offers a fast paced, unique rewarding environment to learn and develop. Our admin team are at the heart of the healthcare team, supporting all healthcare pathways (primary care, mental health and substance misuse), and delivering excellent customer service to patients.
Salary
This position is full time, working 37.5 hours per week and you'll receive an annual salary of £24,924 - £27,582 per annum - depending on experience.
Hours
For this full time role, you will be working 37.5 hours per week, Monday to Friday. Shifts are 8am and 4pm.
How will we support you?
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team
Candidates are required to have a legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
What you'll be doing
As our new Administrator, your responsibilities will include:
- Dealing with patients, healthcare colleagues and other professionals over the phone, face to face and via email, delivering a high level service at all times
- Working face to face with patients - you will be working on the reception hatch, booking patients in for appointments, answering queries etc
- Provide a high quality admin service to the healthcare team
- Coordinate clinics and chase referrals (internal and external)
- Arrange and chase hospital appointments, prisoner release and transfers, and arrange appointments for follow on care
- Scan paperwork, process applications, and collect paperwork from the wings
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesn't stop there ... we also offer:
- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it
What we'll look for in you
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group's purpose is to unlock your best work life and we stand by our core values:
- We treat patients and each other as we would like to be treated
- We act with integrity
- We embrace diversity
- We strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Our new Administrator will have:
- Experience within an administrative role / setting - any experience in a healthcare environment would be an advantage (GP surgery, hospital etc)
- Excellent customer service skills
- Have a proactive and flexible approach to work - we are a busy, close knit team where we all work together!
- Confident in using data, maintaining databases and producing reports
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Administrator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the healthcare system within secure environments. Understanding how healthcare operates in prisons will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially in healthcare settings. Be ready to discuss specific examples of how you've provided excellent customer service in fast-paced environments.
✨Tip Number 3
Demonstrate your proactive and flexible approach by preparing examples of how you've adapted to changing situations in past roles. This will resonate well with the team-oriented culture at HMP Lancaster Farms.
✨Tip Number 4
Research the core values of Practice Plus Group and be prepared to discuss how your personal values align with theirs. Showing that you embrace diversity and integrity will make a strong impression.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, especially in healthcare settings. Emphasise your customer service skills and any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of the organisation. Mention your proactive approach and flexibility, and how these traits will help you contribute to the team at HMP Lancaster Farms.
Highlight Relevant Skills: In your application, clearly outline your experience with data management, maintaining databases, and producing reports. These skills are crucial for the Administrator role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative position.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Customer Service Skills
As an Administrator, you'll be dealing with patients and healthcare colleagues regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations.
✨Demonstrate Your Proactive Approach
The role requires a proactive and flexible approach. During the interview, highlight instances where you've taken initiative or adapted to changing circumstances in your previous jobs.
✨Familiarise Yourself with Healthcare Administration
If you have experience in a healthcare setting, make sure to discuss it. If not, do some research on common administrative tasks in healthcare environments to show your understanding of the role's context.
✨Emphasise Teamwork and Collaboration
This position involves working closely with a tight-knit team. Be ready to talk about your experiences working in teams, how you contribute to group dynamics, and how you handle conflicts or challenges within a team.
