At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients and managing appointments.
- Company: Join a vibrant team at Brighton Station Health Centre, part of the NHS.
- Benefits: Enjoy flexible part-time hours with a supportive work environment.
- Other info: Perfect for students looking to balance work with studies on weekends.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 12 - 15 € per hour.
The Brighton Station Health Centre is currently looking to recruit Weekend Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a part-time basis. We operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.
The position is a part-time role, offering circa 24 hours per week covering Saturday and Sunday. You would work within the hours of 7:45 am–8:15 pm. We are looking for two Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. The role is permanent and part-time.
You will be the first point of contact for all patients at the practice, including:
- Booking appointments using the system
- Greeting patients on arrival and notifying the appropriate clinician
- Observing patients in the waiting room and notifying staff if they need urgent care
- Receiving patient enquiries via email, phone, and in person, helping in a courteous manner
Some conversations may be of a delicate nature, so you will maintain confidentiality and show empathy. You will man the reception desk, ensuring it and the surrounding area is tidy and safe. You will accurately keep records and complete clerical duties such as filing, photocopying, and faxing, and process repeat prescriptions where necessary.
Location: Brighton Station GP
Weekend Patient Service Advisor (GP Practice) in Suffolk employer: Practice Plus Group IUC
The Brighton Station Health Centre is an exceptional employer, offering a supportive and dynamic work environment where you can make a real difference in the community. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within the NHS framework. Our vibrant location in Brighton not only enhances your work-life balance but also allows you to be part of a dedicated team committed to delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Patient Service Advisor (GP Practice) in Suffolk
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Brighton Station Health Centre. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a Patient Service Advisor, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence in handling enquiries and showing empathy.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident when meeting the team and patients.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your details. It’s the best way to ensure we get your info quickly and efficiently!
We think you need these skills to ace Weekend Patient Service Advisor (GP Practice) in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the role of a Patient Service Advisor. We want to see how your skills can help us provide excellent service to our patients!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about working in healthcare and how you can contribute to our team at Brighton Station Health Centre.
Showcase Your Communication Skills:As the first point of contact for patients, strong communication is key. Use your application to demonstrate your ability to handle enquiries with empathy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Practice Plus Group IUC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Weekend Patient Service Advisor. Familiarise yourself with the tasks like booking appointments, handling patient enquiries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy Skills
Since you'll be dealing with patients, it's crucial to demonstrate your ability to handle delicate conversations with empathy. Think of examples from your past experiences where you've shown compassion or helped someone in need. This will highlight your suitability for the role and reassure the interviewers that you can manage sensitive situations.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and teamwork. Questions like 'How would you handle an upset patient?' or 'Can you describe a time you worked as part of a team?' are likely to come up. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
Even though it’s a part-time role, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the position and the practice, and it helps you feel more confident when you walk into the room.
