As an Operations Lead, you will take responsibility for the day-to-day operational management of South-West London Integrated Urgent Care services, including the Clinical Assessment Service (CAS) and Out of Hours (OOH) provision.
Leading Shift Leads and Coordinators, you will ensure the delivery of safe, effective, high-quality and Care Quality Commission (CQC) compliant services for patients, partners and stakeholders. You will play a key role in maintaining operational performance, supporting service resilience and driving continuous improvement across the service.
Working closely with operational and clinical colleagues, you will monitor performance against quality standards and service requirements, ensuring resources are used effectively while maintaining an exceptional patient experience.
This is a visible leadership role with direct line management responsibility and the opportunity to develop teams, support service improvement and deputise for the Operations Manager when required. The role is 37.5 hours per week across a 7-day service, including in-hours and out-of-hours working, with participation in an operational on-call rota.
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
Operations Lead employer: Practice Plus Group IUC
Practice Plus Group is an exceptional employer located in Bristol, offering a supportive work culture that prioritises employee wellbeing and development. As a Service Advisor, you'll benefit from comprehensive training, ongoing support, and clear pathways for career progression within urgent care services, all while making a meaningful impact on patients' lives. With initiatives like tailored CPD training and a commitment to diversity and inclusion, this role provides not just a job, but a rewarding career in healthcare.
