At a Glance
- Tasks: Support patient-centered services and manage feedback to enhance patient experience.
- Company: Join a compassionate team in North West London focused on continuous improvement.
- Benefits: Competitive pay, training opportunities, and perks like Blue Light Card and Costco membership.
- Other info: Enjoy great career progression in a supportive and collaborative environment.
- Why this job: Make a real difference in healthcare by improving patient experiences and driving service enhancements.
- Qualifications: Detail-oriented with strong communication skills and a passion for patient care.
The predicted salary is between 110 - 110 £ per hour.
We are looking for a dedicated and detail‐focused IUC Patient Experience Administrator to join our North West London team, based at Stockley Park. In this important role, you will support the delivery of patient‐centered services across NHS 111, Out of Hours (OOH), and the Clinical Assessment Service (CAS).
You will act as a key point of contact for patient feedback, managing complaints, compliments, incidents, and healthcare professional feedback. Working closely with the Quality & Patient Experience Manager and wider operational teams, you will ensure all concerns are handled efficiently, sensitively and in line with organisational standards.
This role offers the opportunity to make a meaningful difference to patient experience by ensuring feedback is investigated thoroughly, learning is captured, and improvements are driven across the service. You'll be part of a collaborative environment that values compassion, integrity, and continuous improvement.
- Blue Light Card, Boundless card and Costco membership eligibility.
- Award winning ED&I programme.
- Training & Development: Tailored CPD training delivered via our bespoke Learning Management System.
- Great development and career progression opportunities.
£60.03 - £110 Per Hour, depending on shift and contract. Up to £56,000 Depending on Experience + Bonus + Car Allowance.
Patient Experience Administrator in London employer: Practice Plus Group IUC
Join our North West London team at Stockley Park as a Patient Experience Administrator, where you will play a vital role in enhancing patient care and satisfaction. We pride ourselves on a supportive work culture that fosters compassion and integrity, offering tailored training and development opportunities to help you grow in your career. With benefits like the Blue Light Card and an award-winning ED&I programme, we are committed to making a meaningful difference in the healthcare sector while ensuring our employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Administrator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Practice Plus Group IUC for the Patient Experience Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Experience Administrator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Practice Plus Group IUC, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Practice Plus Group IUC, and how you can make a difference!
How to prepare for a job interview at Practice Plus Group IUC
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Practice Plus Group IUC.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Practice Plus Group IUC appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Practice Plus Group IUC supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
