At a Glance
- Tasks: Provide friendly IT support to healthcare colleagues and ensure smooth operations.
- Company: Join Practice Plus Group, a leading independent healthcare provider in the UK.
- Benefits: Enjoy flexible working, health support, and tailored training for your career growth.
- Other info: Be part of a supportive team with clear career pathways and development opportunities.
- Why this job: Make a real difference in healthcare by supporting vital IT services.
- Qualifications: No specific experience required; just a passion for helping others and learning.
The predicted salary is between 25000 - 32000 £ per year.
As a Service Desk Analyst – Level 1, you’ll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you’ll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support.
Practice Plus Group is one of the UK’s leading independent healthcare providers, committed to delivering high‑quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter.
- Physical and mental health support
- Refer a friend scheme
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Training & Development
- Tailored CPD training delivered via our bespoke Learning Management System.
- Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
IT Service Desk Analyst (Level 1) – Healthcare IT Support employer: Practice Plus Group IUC
Practice Plus Group is an exceptional employer, offering a supportive work environment where your contributions are valued and your professional growth is prioritised. Located in Southampton, this role as an IT Service Desk Analyst provides not only competitive benefits such as flexible working options and tailored training programmes but also the opportunity to be part of a leading independent healthcare provider dedicated to delivering high-quality care across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (Level 1) – Healthcare IT Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Practice Plus Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues in a healthcare setting. We want you to show off your problem-solving skills and customer service attitude!
✨Tip Number 3
Don’t forget to highlight your soft skills! Being friendly and professional is key in IT support, especially in healthcare. Make sure to share examples of how you've helped users in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Practice Plus Group family. Let’s get you that job!
We think you need these skills to ace IT Service Desk Analyst (Level 1) – Healthcare IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the IT Service Desk Analyst role. Highlight any previous experience in IT support, especially in healthcare settings, as this will show us you understand the unique challenges of our industry.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Practice Plus Group. Be sure to mention any specific skills or experiences that align with the job description.
Showcase Your Soft Skills:As a Service Desk Analyst, you'll need to communicate effectively and provide friendly support. In your application, don’t forget to highlight your interpersonal skills and any experience you have in customer service roles. We love candidates who can connect with users!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Practice Plus Group IUC
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common healthcare IT systems. Be ready to discuss troubleshooting steps for typical issues users might face. This shows you’re not just a techie but someone who understands the specific needs of healthcare professionals.
✨Showcase Your Communication Skills
As an IT Service Desk Analyst, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Understand the Company Culture
Research Practice Plus Group’s values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding colleague development and well-being. This will show that you’re genuinely interested in being part of their supportive environment.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like a frustrated user or a critical system failure. Think through some scenarios beforehand and outline your approach. This will help you demonstrate your problem-solving skills and calmness under pressure.
