At a Glance
- Tasks: Provide friendly IT support to healthcare colleagues and ensure smooth operations.
- Company: Join Practice Plus Group, a leading independent healthcare provider in the UK.
- Benefits: Enjoy flexible working, health support, and tailored training for your career growth.
- Other info: Be part of a supportive team with excellent career progression opportunities.
- Why this job: Make a real difference in healthcare by supporting vital IT services.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
As a Service Desk Analyst – Level 1, you’ll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you’ll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support.
Practice Plus Group is one of the UK’s leading independent healthcare providers, committed to delivering high‑quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter.
- Permanent position
- Full Time schedule
- Physical and mental health support
- Refer a friend scheme
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Training & Development
- Tailored CPD training delivered via our bespoke Learning Management System
- Great development and career progression opportunities
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons.
IT Service Desk Analyst employer: Practice Plus Group IUC
Practice Plus Group is an exceptional employer, offering a supportive work environment in Southampton where your contributions truly matter. With a strong commitment to colleague development, flexible working options, and a focus on well-being, you will have access to tailored training and clear career pathways, making it an ideal place for those seeking meaningful growth in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Practice Plus Group on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills with the team.
✨Tip Number 3
Show your passion for healthcare IT! Research Practice Plus Group’s services and think about how your role as an IT Service Desk Analyst can make a difference in supporting their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight any relevant IT support experience and customer service skills, as these are key to impressing us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team at Practice Plus Group. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:As an IT Service Desk Analyst, you'll need to think on your feet. In your application, share examples of how you've successfully resolved IT issues in the past. We love seeing your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Practice Plus Group IUC
✨Know Your Tech Basics
As an IT Service Desk Analyst, you'll need to demonstrate a solid understanding of common IT issues. Brush up on your knowledge of operating systems, software applications, and basic troubleshooting techniques. Be ready to discuss how you've resolved tech problems in the past.
✨Showcase Your Communication Skills
Since you'll be providing support to colleagues, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms. During the interview, focus on how you can convey information in a friendly and professional manner.
✨Familiarise Yourself with the Company
Research Practice Plus Group and understand their mission and values. Knowing about their healthcare services and commitment to colleague development will help you align your answers with what they value. This shows genuine interest and preparation.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
