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- Tasks: Be the friendly face of our GP practice, helping patients with appointments and enquiries.
- Company: Join a vibrant team at Brighton Station Health Centre, part of the NHS community.
- Benefits: Enjoy health support, career development, and exclusive membership perks.
- Other info: Flexible part-time hours with opportunities for growth in healthcare.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
The Brighton Station Health Centre is currently looking to recruit Weekend Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a part-time basis. We operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.
The position is a part-time role, offering circa 24 hours per week covering Saturday and Sunday. You would work within the hours of 7:45 am–8:15 pm. We are looking for two Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. The role is permanent and part-time.
You will be the first point of contact for all patients at the practice, including:
- Booking appointments using the system
- Greeting patients on arrival and notifying the appropriate clinician
- Observing patients in the waiting room and notifying staff if they need urgent care
- Receiving patient enquiries via email, phone, and in person, helping in a courteous manner
Some conversations may be of a delicate nature, so you will maintain confidentiality and show empathy. You will man the reception desk, ensuring it and the surrounding area is tidy and safe. You will accurately keep records and complete clerical duties such as filing, photocopying, and faxing, and process repeat prescriptions where necessary.
Location: Brighton Station GP & Walk-in Centre.
Benefits include physical and mental health support, a refer-a-friend scheme, Blue Light Card, Boundless card and Costco membership eligibility, and an award-winning ED&I programme.
Training & Development: Tailored CPD training delivered via our bespoke Learning Management System. Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK, some of which are rated ‘outstanding’ by the CQC. Our services include hospitals and surgical centres, and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
Weekend Patient Service Advisor (GP Practice) in Ipswich employer: Practice Plus Group IUC
Contact Detail:
Practice Plus Group IUC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Patient Service Advisor (GP Practice) in Ipswich
✨Tip Number 1
Get to know the practice! Research Brighton Station Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of a mirror. Focus on how your skills align with the role of a Patient Service Advisor, especially around empathy and communication.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the practice. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to engage directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Weekend Patient Service Advisor (GP Practice) in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Weekend Patient Service Advisor role. Highlight any relevant experience you have in customer service or healthcare, and show us how your skills align with what we're looking for.
Show Your Empathy: Since you'll be dealing with patients, it's crucial to convey your ability to handle sensitive situations. Use examples in your application that demonstrate your empathy and communication skills, as these are key in our practice.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Practice Plus Group IUC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Weekend Patient Service Advisor. Familiarise yourself with the tasks like booking appointments, handling patient enquiries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Since you'll be dealing with patients who may be anxious or in need of urgent care, it's crucial to demonstrate your ability to empathise. Think of examples from your past experiences where you've shown compassion and understanding, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as a patient needing urgent assistance or a delicate conversation. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if the practice is the right fit for you.