At a Glance
- Tasks: Lead and oversee operations in a busy 111 contact centre, ensuring high-quality care.
- Company: Practice Plus Group, dedicated to compassionate healthcare and operational excellence.
- Benefits: Access to Blue Light Card, Boundless card, Costco membership, and tailored CPD training.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong clinical background and operational leadership experience required.
The predicted salary is between 30000 - 40000 £ per year.
Practice Plus Group is seeking a 111 Contact Centre Operational Lead (Clinical) to provide strong operational oversight and clinical leadership within our busy 111 contact centre. This is a key role ensuring that our team delivers safe, effective, compassionate care in line with NHSE commissioning and CQC standards.
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Training & Development Tailored CPD training delivered via our bespoke Learning Management System.
- Great development and career progression opportunities.
111 Contact Centre Operational Lead (Clinical) in Bristol employer: Practice Plus Group IUC
Practice Plus Group is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With tailored CPD training and clear career progression opportunities, our 111 Contact Centre Operational Lead (Clinical) will thrive in an environment that values compassionate care and operational excellence. Additionally, employees benefit from perks such as Blue Light Card eligibility and access to exclusive memberships, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land 111 Contact Centre Operational Lead (Clinical) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Practice Plus Group on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical leadership skills. Think of examples where you've led a team or improved patient care. We want to show them we're the perfect fit for their busy 111 contact centre!
✨Tip Number 3
Don’t forget to showcase our passion for compassionate care! During interviews, share stories that highlight our commitment to delivering safe and effective care, aligning with NHSE commissioning and CQC standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter to match what Practice Plus Group is looking for in a 111 Contact Centre Operational Lead.
We think you need these skills to ace 111 Contact Centre Operational Lead (Clinical) in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of 111 Contact Centre Operational Lead. We want to see how you can bring strong operational oversight and clinical leadership to our team!
Showcase Your Skills:Don’t forget to emphasise your skills in delivering safe, effective, and compassionate care. Use examples from your past experiences that demonstrate your ability to meet NHSE commissioning and CQC standards.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’re a great fit for the role. Avoid jargon and focus on what matters!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Practice Plus Group IUC
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge and the specific standards set by NHSE and CQC. Being able to discuss how you would ensure safe and effective care in a busy contact centre will show that you're not just familiar with the role, but that you’re ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve had to make tough decisions or manage conflicts. This will demonstrate your ability to provide strong operational oversight, which is crucial for this role.
✨Understand the Company Culture
Research Practice Plus Group and their values, especially around compassion and care. Be ready to discuss how your personal values align with theirs, and how you can contribute to their award-winning ED&I programme.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. For instance, ask about the training and development opportunities they offer, as this aligns with your career progression goals.
