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- Tasks: Manage patient referrals and appointments while providing top-notch customer service.
- Company: Join Practice Plus Group, a leading independent healthcare provider in the UK.
- Benefits: Enjoy a supportive work environment with a focus on diversity and equal opportunities.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Strong organisational skills and a passion for helping others are essential.
- Other info: Work Monday to Friday, 09:00 - 17:00, with opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
Are you an administrator looking for a new role in a rewarding environment? You’ll find a friendly welcome and a home for your talents at Practice Plus Group. Whether you’re coming from a Healthcare environment, or somewhere completely different, we’d love to hear from you.
Providing a comprehensive, patient-centred service that ensures patients are treated within a timely manner within contractual and clinical time limits.
Responsibilities- Cross-trained in receiving and registering all referrals, booking all appointments for Outpatient and Theatres.
- Man a busy telephone, liaise with GPS.
- Adhere to set KPIs.
- Collaborate with the Day Surgery/Community team and wider Practice Plus Group team to ensure a smooth patient pathway.
- Strong organisational and customer service skills.
- Excellent telephone demeanor.
- Desire to be part of a team that takes pride in helping patients.
- Previous experience working in a similar role.
Working hours: 09:00 - 17:00 Monday-Friday.
Applicants must have the right to work in the EU.
At Practice Plus Group, we actively promote diversity and equal opportunities.
We are one of the UK's largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.
Service Administrator employer: Practice Plus Group Holdings Limited
Contact Detail:
Practice Plus Group Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups online. You never know who might have the inside scoop on job openings at Practice Plus Group.
✨Tip Number 2
Prepare for that interview! Research Practice Plus Group and understand their values and services. This will help you show how your skills align with their mission of providing excellent patient care.
✨Tip Number 3
Practice your phone skills! Since you'll be manning a busy telephone, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail that perfect telephone demeanour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Administrator role. Highlight your organisational and customer service skills, as these are key to what we’re looking for!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Take the time to write a personal one that shows your enthusiasm for the role and how you can contribute to our team at Practice Plus Group.
Showcase Relevant Experience: If you’ve worked in a healthcare environment or a similar administrative role, make sure to showcase that experience. We want to see how your background can help us provide excellent patient care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Practice Plus Group Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks like managing referrals and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves liaising with patients and GPs, be prepared to discuss your previous customer service experiences. Think of specific examples where you've gone above and beyond to help someone. This will highlight your ability to provide a patient-centred service.
✨Practice Your Telephone Etiquette
Given that you'll be manning a busy telephone, it's crucial to convey a professional and friendly demeanour. Practise answering calls in a calm and clear manner. You might even want to role-play with a friend to get comfortable with handling different types of calls.
✨Emphasise Team Collaboration
The job requires working closely with various teams, so be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve a common goal, especially in a healthcare setting if possible. This will show that you’re a team player who values collaboration.