Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users across the UK.
- Company: Join Practice Plus Group, a leading independent NHS service provider.
- Benefits: Enjoy competitive salary, career coaching, and extensive wellbeing perks.
- Why this job: Kickstart your IT career while making a real difference in healthcare.
- Qualifications: No prior experience needed; just a passion for tech and helping others.
- Other info: Flexible shifts, excellent career growth, and a supportive team environment.
The predicted salary is between 23900 - 28000 £ per year.
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support. This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support.
Responsibilities
- Providing 1st and 2nd line support to users nationally - assisting those working in prisons, non custodial services and central functions.
- Assist users via phone and self service tickets.
- Resolve a range of software issues, including Windows, SysmOne, and hardware issues like network and installing printers etc.
- Escalate to 3rd line support as required.
- Ensure that customers are updated with their issue, and provide a resolution as quickly as possible.
Development and Career Opportunities
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
Role Details
This is a full time role, 37.5 hours per week, between 07:30 - 18:00, Monday-Saturday. Shifts are on a weekly rota to ensure core hours are covered.
Salary
The salary for this role is £27,972 per annum.
What We Will Support You With
- Robust Induction.
- Career coaching conversations to support personal and professional growth with access to higher learning and training opportunities.
- Company pension scheme.
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays.
- An extensive range of wellbeing and lifestyle benefits.
- Discounts on shopping and leisure activities.
- Support to grow in your role and continue your professional development.
- Excellent long-term career prospects.
- 24/7 employee assistance helpline and financial assistance when you need it.
Our Values
Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated, we act with integrity, we embrace diversity, we strive to do things better together.
IT Service Desk Analyst in Colchester employer: Practice Plus Group Holdings Limited
Contact Detail:
Practice Plus Group Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local IT meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on common IT support scenarios and how you'd handle them.
✨Tip Number 3
Tailor your approach! When applying for the IT Service Desk Analyst role, highlight your problem-solving skills and any relevant experience. Make sure to show how you can provide top-notch support to users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Service Desk Analyst in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight any relevant experience you have in IT support, especially with 1st and 2nd line support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and provide quick solutions, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Practice Plus Group Holdings Limited
✨Know Your Tech
Brush up on your knowledge of common software and hardware issues, especially those mentioned in the job description like Windows and SysmOne. Being able to discuss these confidently will show that you're prepared and understand the role.
✨Practice Your Communication Skills
Since you'll be assisting users over the phone and through self-service tickets, practice explaining technical issues in simple terms. This will help you demonstrate your ability to communicate effectively during the interview.
✨Show Enthusiasm for Learning
Express your eagerness to develop your skills and take advantage of the training opportunities offered. Companies love candidates who are keen to grow and improve, so make sure to highlight your interest in career development.
✨Prepare Questions
Have a few thoughtful questions ready about the team, the support processes, or the company culture. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
