Are you an experienced administrator with strong leadership skills and a passion for delivering outstanding patient service? We have an exciting opportunity for an Administration Lead to join our Diagnostics team in High Wycombe. This is a rewarding role for someone who thrives in a fast-paced healthcare environment and enjoys leading teams to deliver exceptional service. You'll play a key role in ensuring the smooth day-to-day running of reception, appointment scheduling and administrative services, helping to create an excellent experience for both patients and colleagues. As our Administration Lead, you will be:
- Leading and supporting the Administration, Reception and Housekeeping teams.
- Managing staffing levels, annual leave, sickness absence and rota planning.
- Ensuring excellent customer service standards are consistently maintained.
- Overseeing patient bookings, scheduling and administrative processes.
- Supporting recruitment, performance management and staff appraisals.
- Working closely with clinical teams to ensure clinic rotas align with service requirements.
- Managing communication within the team and escalating issues where appropriate.
- Supporting operational improvements and maintaining high service standards.
- Ensuring patient confidentiality and data protection requirements are upheld.
- Providing practical support across the service as required. With your experience of working in a senior administrative role, leading or supervising a team you will also have:
- Strong customer service experience
- Excellent organisational and communication skills
- Good IT skills and experience of data inputting and administrative systems
- Ability to prioritise workload and work effectively under pressure
- A flexible and proactive approach to work
- Experience working within a healthcare environment - desirable
- Experience of appointment booking and scheduling - desirable
- Management qualification or leadership training - desirable, Applicants must have the right to work in the UK. A competitive salary depending on experience
- 25 days holiday increasing with service up to a maximum of 29 days plus bank holidays
- Mandatory training through our excellent in-house education programme
- The support you need to grow in your role and continue your professional development
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Administration Lead employer: Practice Plus Group Holdings Limited
Join a supportive and dynamic team of Consultant Psychiatrists in the Yorkshire Region, where you will have the opportunity to make a meaningful impact on the lives of patients across various secure settings. Our collaborative work culture fosters professional growth through regular supervision, bespoke training, and a commitment to continuous development, all while offering competitive salaries and flexible working hours. With access to employee assistance programmes and discounts on leisure activities, we prioritise your well-being and career advancement in a rewarding healthcare environment.
Contact Details:
Practice Plus Group Holdings Limited Recruitment Team
