Cloud Ops Engineer

Overview

Music is Universal.

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company.

From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

EEO Statement

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.

We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.

Job Summary

We are UMG, the Universal Music Group, the world’s leading music company.

In everything we do, we are committed to artistry, innovation, and entrepreneurship.

We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.

We identify and develop recording artists and songwriters, and we produce, distribute, and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Job Functions

We are currently seeking an eager and collaborative individual to serve as the technical resource on Cloud Ops team.

Responsible to provide technical support and guidance regarding cloud-based SAP solutions as well a being a key technical support resource in supporting the greater cloud landscape.

• Utilize technical skills and tools to coordinate, maintain, enhance, and deploy cloud-based solutions while following corporate standards and best practices.
• Work within a Cloud Ops team to meet project objectives in a timely fashion.
• Update project status reports (progress/risks/issues/roadblocks) as required by Senior Management.
• Use Cloud Ops methodology and toolsets to implement and support solutions in AWS, Azure, and GCP.
• Implement proposed solutions to ensure the delivery of a quality product or service.
• Ensure cloud resources meet UMG’s operational requirements and are in compliance with UMG infrastructure and security standards.
• Provide documentation and communication to peers and other IT Teams for status, coordination, objectives, and performance.
• Compile and remediate vulnerabilities identified by the securities team.
• Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution.
• Ensure high work standards regarding incident and change management tasks.
• Other tasks as deemed necessary or appropriate.
• Job Requirements

Skills/Abilities

• Critical and Required Daily Skills.
• SUSE Linux Enterprise Server (SLES)

Administration: Deploy, configure, and manage SLES EC2 instances in AWS; troubleshoot boot issues; manage LVM (LVS, VGS, PVS); configure SUID, SGID, Sticky Bit; expand XFS file systems and EBS volumes; manage permissions and ACLs.

User/group management, SSH security, package management (zypper, rpm), process/service management (systemd), log analysis, networking (TCP/IP, DNS, routing, firewalls), backup/restore, patching and security hardening.

• AWS Services: EC2, S3, EFS, Storage Gateway, EBS, VPC, VPC Endpoints, IAM, Cloud Watch, Cloud Trail; provisioning, configuration, monitoring and optimization.
• Automation & Scripting: Bash/shell scripting, AWS CLI, Infrastructure-as-Code (Terraform/Ansible), cron jobs and system automation.
• Monitoring & Performance: System resource monitoring, capacity planning, AWS monitoring tools, and troubleshooting performance bottlenecks.
• Overall Skillset
• Proficient usage and management of Linux and Windows technology stacks (Ubuntu, Windows Server, Nginx, Apache, My SQL, PHP, IIS, MS SQL, . NET and more).
• Proven experience with AWS, GCP, and Azure in an enterprise setting (personal use of these services will not be considered as equivalent).
• Experienced usage of Kubernetes technology stacks (K8s, EKS, GKE, Helm, Prometheus, Cortex, Grafana, Istio and more).
• Accomplished with Modern Cloud Ops methodologies and toolsets (Chef, Terraform, Jira, Slack, Vault, Python, Cortex).
• Solid grasp and usage of version control and release management concepts and tools, particularly Git (Github / SVN/Bitbucket) for code branching and merging.
• Understanding of Modern Auth (OIDC, SSO, SAML, Federation).
• Build and support solutions using both serverless and server-based infrastructure in AWS, Azure, and GCP cloud environments.
• Follow deployment practices using CICD Processes and Technologies (Jenkins, Team City, Tekton, Spinnaker, Octopus, Code Deploy, Automate).
• Solid understanding of key cloud design concepts such as High Availability, Elastic Load Balancing, Principle of Least Privilege, Resiliency, Ephemeral Computing, Stateless Computing, Virtual Networking and Scaling.
• Detailed knowledge and demonstrated experience with key AWS specific technologies (EC2, S3, RDS, Redshift, Cloud Watch, Cloud Formation, Cloud Trail, Storage Gateway, VPC, Transit Gateway, Dedicated Instances, Large Memory U-Type Instances and Lambda).
• Detailed knowledge and demonstrated experience with key GCP specific technologies (Compute Engine, Big Query, IAM, Big Table, VPC, Shared VPC, Flow Logs and Cloud Functions).
• Depth of knowledge of VPC, Cloud Networking, Hybrid Cloud, and IAM constructs in AWS, Azure and GCP.
• Clear understanding that implementation of security principles and tools is not optional.
• Experience with serverless technologies (K8s, RDS, Lambda, SNS, SQS, S3, Big Query, EKS, GKE, Big Table, Azure AD, Azure B2C, API Gateway, Cloud Front, Lambda at Edge).
• Skill configuring and administering different distributions of Linux (Amazon Linux, Ubuntu, Red Hat Enterprise Linux, SLES).

Experience

• 5 years minimum Experience in delivering IT infrastructure and cloud projects with multiple stakeholders and delivery teams.
• Extensive experience in technical server and Enterprise storage management.
• Practical (hands‑on) Experience with all 3 leading cloud providers (AWS, Azure, GCP).
• Practical (hands‑on) Experience with UMG primary Dev Ops toolsets (Chef, Terraform Enterprise, Jira, Confluence, Git, Vault, Slack).
• Practical (hands‑on) Experience with UMG primary serverless technologies (k8s, GKE, EKS, Lambda, RDS).
• Practical (hands‑on) Experience with UMG primary VM technologies (EC2, Dedicated Instances, Compute Engine).
• Practical (hands‑on) experience using scripting languages (Python, Power Shell, Golang, AWS CLI, GCP CLI, Bash).
• Practical (hands‑on) experience using AWS Linux, Ubuntu Linux, and SLES Linux.
• Practical (hands‑on) experience using Windows.
• Practical (hands‑on) experience using Kubernetes (K8s) and related toolsets (K8s, EKS, GKE, Grafana, Prometheus, Cortex).
• Other tools: Dynatrace, Azure AD, Intune, SEP, Redlock, Prisma Cloud, SAP, Go Anywhere.

Education

• BA or BS degree in an IT related field or an equivalent combination of formal education and applicable experience required.
• MCSE, AWS, GCP and UNIX certifications strongly preferred.
• Job Category
• Universal Music Group
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