At a Glance
- Tasks: Engage with customers to help them achieve debt freedom through calls.
- Company: Join PRA Group, a leading player in the credit collection industry.
- Benefits: Earn £26,000 plus bonuses, enjoy hybrid working, and 28+ days holiday.
- Other info: Access discounts, health benefits, and excellent training for career growth.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
The predicted salary is between 26000 - 26000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.
- £26,000pa salary and opportunity to earn up to £500 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon -Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Sats 8am - 2pm with a day off during the week)
- 28 days holidays (increasing to 29, 30, then 31 after 5 years)
- Pension (5% minimum employee and 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.
What we’re looking for from you:
- Excellent listening
- Communication and negotiation skills
- Strong attention to detail
- Ability to problem solve independently
- Self-motivation and results-focused
- Positive, personable approach and a team player.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.
Additional Benefits:
- Discounts at over 1,000 shops and online retailers
- Health and Wellbeing network
- Employee Assistance Program
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check. Bonus payable after training is complete.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Customer Solutions Agents in Kilmarnock employer: PRA Group
At PRA Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Our Kilmarnock location provides a modern, low-carbon environment where you can thrive, with competitive salaries, generous holiday allowances, and comprehensive benefits including health care and a robust pension plan. Join us to develop your career in a dynamic, multi-national company that values your contributions and offers opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Agents in Kilmarnock
✨Tip Number 1
Get to know PRA Group! Research the company culture and values so you can show how you fit in during your interview. This will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to showcase your listening and negotiation abilities. Try mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've solved problems or worked as part of a team. This will help you illustrate your skills and experience effectively during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about PRA Group right there.
We think you need these skills to ace Customer Solutions Agents in Kilmarnock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Agent role. Highlight your communication skills and any relevant experience that shows you can help customers get debt-free. We want to see how you fit into our team!
Show Off Your Skills:When writing your application, don’t just list your skills—give examples! If you’ve got strong attention to detail or problem-solving abilities, share a quick story that demonstrates these traits. It helps us picture you in action!
Be Personable:We’re looking for a positive and personable approach, so let your personality shine through in your application. A friendly tone can make a big difference and show us you’d be a great fit for our team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at PRA Group
✨Know the Company Inside Out
Before your interview, take some time to research PRA Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Solutions Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or helped customers. Be ready to share these stories during the interview to highlight your ability to think on your feet and provide solutions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.
