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- Tasks: Engage with customers to help them achieve debt-free solutions through calls.
- Company: Join PRA Group, a leading player in the credit collection industry.
- Benefits: Earn £26,000 plus bonuses, enjoy hybrid working, and 28 days holiday.
- Other info: Access discounts, health benefits, and excellent training for career growth.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
The predicted salary is between 26000 - 26000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.
£26,000pa salary and opportunity to earn up to £500 bonus per month.
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
37.5 hours per week (Mon - Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Sats 8am - 2pm with a day off during the week).
28 days holidays (increasing to 29, 30, then 31 after 5 years).
Pension (5% minimum employee and 4% employer contributions).
Life Assurance (3 x annual salary).
Free medical, dental and optical healthcare cash plan.
You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.
What we’re looking for from you:
- Excellent listening
- Communication and negotiation skills
- Strong attention to detail
- Ability to problem solve independently
- Self-motivation and results-focused
- Positive, personable approach and a team player
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.
Additional Benefits:
- Discounts at over 1,000 shops and online retailers
- Health and Wellbeing network
- Employee Assistance Program
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check. Bonus payable after training is complete.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Customer Solutions Agent in Kilmarnock employer: PRA Group
Contact Detail:
PRA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent in Kilmarnock
✨Tip Number 1
Get to know PRA Group inside out! Research their values, mission, and the services they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening and communication skills. Since you'll be dealing with customers on calls, role-play with a friend or family member to get comfortable with handling different scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate how you can help customers get debt-free.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team at PRA Group.
We think you need these skills to ace Customer Solutions Agent in Kilmarnock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Agent role. Highlight your communication skills and any relevant experience that shows you can help customers get debt-free. We want to see how you fit into our team!
Show Off Your Skills: Don’t be shy about showcasing your excellent listening and negotiation skills. Use specific examples from your past experiences to demonstrate how you've successfully solved problems or helped others. This is your chance to shine!
Be Personable: We love a positive and personable approach! When writing your application, let your personality come through. Show us that you’re not just a great candidate but also someone who would fit in well with our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at PRA Group
✨Know the Company Inside Out
Before your interview, take some time to research PRA Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Solutions Agent, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or helped others. Be ready to share these stories during the interview, as they will highlight your ability to think on your feet and provide solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.