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- Tasks: Collaborate with teams to enhance CRM systems and drive impactful changes.
- Company: Join PRA Group, a diverse company making a difference in the global economy.
- Benefits: Enjoy hybrid working, annual bonuses, and structured coaching for your growth.
- Other info: Embrace continuous learning and improvement in a dynamic workplace.
- Why this job: Shape high-impact products while developing your skills in a supportive environment.
- Qualifications: 3+ years as a Business Analyst with strong data analysis and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
What Your Day Looks Like
- Work closely with Product Owners, Developers, Testers, and business stakeholders to deliver enhancements and change across our CRM systems.
- Lead requirements gathering for new features, process improvements, and regulatory changes, using interviews, workshops, and data analysis.
- Document business requirements, user stories, acceptance criteria, and process flows for key CRM systems, ensuring clarity and traceability.
- Analyse and prioritise requirements to align with business goals and compliance needs (e.g., GDPR, SOX).
- Collaborate with technical teams to design and validate solutions, supporting UAT and production releases.
- Maintain and improve dashboards, reports, and KPIs to track business performance and system usage.
- Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery.
- Support backlog management, capacity tracking, and change impact assessment for CRM initiatives.
- Create business cases highlighting investment vs return expectations, outlining key success metrics.
What We Expect From You
- 3+ years’ experience as a Business Analyst in financial services, collections, or technology environments.
- Proven ability to elicit, analyse, and document business and functional requirements for complex systems.
- Bring sufficient technical understanding to translate business needs into actionable requirements for the development team.
- Experience documenting requirements in a way that’s build-ready with clear user stories, acceptance criteria, and process flows.
- Experience with process modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma).
- Strong data analysis skills, including dashboard/report creation and KPI tracking.
- Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW).
- Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA).
- Excellent communication and stakeholder management skills.
You’ll Be
- Proactive in identifying opportunities for process and system improvement.
- Comfortable working across multiple teams and disciplines, including external vendors.
- Open to coaching, knowledge sharing, and continuous learning.
- Able to support both structured and exploratory analysis and development approaches.
Technical Exposure
- CRM platforms, including release management and feature documentation, those used within a call-centre setting is a plus.
- Understanding of product architecture and data flows well enough to ask the right questions and avoid misinterpretation.
- Usage of tools like Azure DevOps, SQL, Power BI, and Figma to validate assumptions and support solution design.
- Participation in UAT and environment setup to ensure what’s delivered matches what was asked for.
- Data analysis and reporting tools (Excel, Power BI, SQL).
- Requirements management and collaboration tools (Azure DevOps, Jira, Confluence).
- Process modelling and prototyping tools (BPMN, UML, Figma, Axure).
Broader Responsibilities
- Contribute to continuous improvement backlog and DevOps readiness.
- Participate in environment setup, UAT, and testing as required.
- Support business readiness, training, and documentation for new releases and process changes.
- Ensure compliance with internal policies and external regulations.
The Perks
- Annual bonus eligibility (based on company and individual performance).
- Hybrid/flexible working hours.
- Opportunity to shape high-impact product channels for PRA Group.
- Structured coaching and mentoring.
- Considered learning and development plans.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Business Analyst in Kilmarnock employer: PRA Group
Contact Detail:
PRA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Kilmarnock
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PRA Group on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into PRA Group's CRM systems and recent projects. Show us that you’re not just familiar with the role but genuinely interested in how you can contribute to our goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about your past experiences, so structure your answers to highlight your skills and how they align with what we need.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind as we make our decisions.
We think you need these skills to ace Business Analyst in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with CRM systems, data analysis, and any relevant tools like SQL or Power BI. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience in financial services or technology environments.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it’s through your CV or cover letter, make sure we can see your stakeholder management skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at PRA Group
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems and their functionalities. Familiarise yourself with the specific tools mentioned in the job description, like Azure DevOps and Power BI, so you can discuss how you've used them in past roles.
✨Master Requirements Gathering
Prepare to showcase your experience in eliciting and documenting business requirements. Think of examples where you led workshops or interviews to gather insights, and be ready to explain how you translated those into actionable user stories and acceptance criteria.
✨Showcase Your Data Analysis Skills
Be prepared to discuss your data analysis experience, especially in creating dashboards and tracking KPIs. Bring examples of reports you've created and how they impacted business decisions, as this will demonstrate your analytical prowess.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Prepare to discuss how you've facilitated communication between different teams and stakeholders, ensuring everyone is aligned on project goals and timelines.