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- Tasks: Lead dialler and contact operations to boost business performance.
- Company: Top financial services firm in Kilmarnock with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a high-performance culture and thrive in a multi-disciplinary team.
- Why this job: Make a real impact by enhancing contact centre performance and leading a talented team.
- Qualifications: Experience in resource management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
A leading financial services company based in Kilmarnock seeks a Dialler & Capacity Planning Manager to enhance business performance through effective leadership of dialler and contact operations. The role demands fluency in resource management, with oversight of data streams while ensuring compliance with regulations.
Successful candidates will demonstrate expertise in improving contact centre performance and possess strong analytical skills. The position focuses on fostering a high-performance culture within a multi-disciplinary team.
UK Dialler & Capacity Planning Lead employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Dialler & Capacity Planning Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to dialler and capacity planning. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've improved contact centre performance in the past. Numbers speak volumes, so be ready to share your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace UK Dialler & Capacity Planning Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Dialler & Capacity Planning Lead. Highlight your experience in resource management and any previous successes in improving contact centre performance.
Show Off Your Analytical Skills: Since the role requires strong analytical skills, don’t shy away from showcasing specific examples where your analysis led to improved outcomes. Numbers and results can really make you stand out!
Emphasise Leadership Experience: We’re looking for someone who can lead a multi-disciplinary team. Share your leadership experiences and how you've fostered a high-performance culture in past roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply through our website. It’s the best way for us to see your application and get to know you better!
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Know Your Numbers
Brush up on your analytical skills and be ready to discuss specific metrics you've improved in previous roles. This could include call volumes, conversion rates, or any KPIs relevant to dialler performance. Being able to back up your claims with data will impress the interviewers.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in a contact centre environment. Think about times when you fostered a high-performance culture or resolved conflicts within a team. This will demonstrate your capability to lead effectively in their multi-disciplinary setting.
✨Understand Compliance Regulations
Familiarise yourself with the compliance regulations that affect dialler operations in the financial services sector. Be prepared to discuss how you've ensured compliance in your previous roles and how you would approach this in the new position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current dialler strategies and challenges they face. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals. It’s a great way to engage with the interviewers and leave a lasting impression.