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For Companies At a Glance
- Tasks: Lead process architecture and improve customer journeys in a dynamic financial services environment.
- Company: Join a forward-thinking financial services group focused on innovation and compliance.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Why this job: Make a real impact by enhancing customer experiences and driving operational excellence.
- Qualifications: Experience in business process architecture and strong communication skills required.
- Other info: Opportunity to work with diverse stakeholders and grow your career in a regulated industry.
The predicted salary is between 36000 - 60000 £ per year.
Main Duties and Responsibilities:
- Develop and deliver an effective process architecture framework.
- Developing a clear understanding of the overall architecture, customer journeys and value streams and of the UK business.
- Assessing, mapping and working with functional teams to baseline the ‘as is’ processes.
- Modelling, identifying, redesigning and delivering improvements to the enterprise operations.
- Working with key stakeholders across the business to ensure the operational architecture focuses on delivering and evolving three core objectives:
- Customer: customer journeys, customer experience, customer centric design.
- Control: controlled, compliant, secure.
- Commercial: efficient, cost effective, generates and protects value at source.
Relationship Management:
- As the role covers across the UK operations, and links to inputs from Group and 3rd party suppliers, it will require a very high level of ability in managing multiple stakeholders.
- Maintain and develop relationships with Operations stakeholders at all levels.
- Maintain and develop relationships with stakeholders in all areas of the UK business and supporting EU/Group functions.
- Liaise with all business partners in a professional manner at all times.
- Share best practice with all colleagues through consistent, repeatable approach and documentation.
- Act as a trusted advisor to the business and represent the Business Architecture & Governance function.
Experience/Qualifications:
- Practical operational experience in business process architecture and engineering.
- Practical operational experience in financial services.
- Practical operational experience in process improvement and change.
- Excellent communication, analytical skills and interpersonal skills.
- Experience in deploying process mapping skills – e.g. Business Process Management (BPM), Six Sigma, Activity Based Costing (ABC), Lean, Kaizen continuous improvement.
- Experience in identifying and deploying process mapping tools – e.g. MS Office/Visio, Miro Boards, Lucidchart.
- Good understanding of the financial services regulatory and legislative requirements.
Compliance Responsibilities:
- Understanding of governance and risk in relation to the role, especially within a regulated environment, and keeping up to date with any regulatory changes in your local region and Europe.
- Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks.
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility.
- Completion of mandatory training that may adversely affect the business, interests or reputation of any Group Company.
- Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
- Take personal responsibility for understanding the risk and compliance requirements of the role.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
- Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.
- Comply with relevant policies, processes and regulations, as part of the culture.
Processing Manager in Kilmarnock employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Processing Manager in Kilmarnock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its processes. Understand their customer journeys and value streams so you can speak their language and show you're the right fit.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key to impressing stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. It shows you're serious about joining the team!
We think you need these skills to ace Processing Manager in Kilmarnock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process architecture and improvement. We want to see how your skills align with our core objectives, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since this role involves managing multiple stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear examples in your application that illustrate how you've effectively liaised with different teams or clients in the past.
Highlight Relevant Experience: We’re looking for practical operational experience, especially in financial services. Be sure to detail any specific methodologies you’ve used, like Six Sigma or Lean, and how they’ve led to successful outcomes in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Processing Manager role. We can’t wait to hear from you!
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Know Your Processes Inside Out
Make sure you have a solid grasp of business process architecture and improvement techniques. Brush up on methodologies like Six Sigma or Lean, and be ready to discuss how you've applied these in previous roles. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Understand the Customer Journey
Familiarise yourself with customer-centric design principles and how they apply to the financial services sector. Be prepared to share examples of how you've improved customer experiences in past roles. This will demonstrate your ability to align operational architecture with customer needs.
✨Stakeholder Management is Key
Since this role involves liaising with multiple stakeholders, think of specific instances where you've successfully managed relationships across different teams. Highlight your communication skills and how you’ve navigated complex stakeholder environments to achieve results.
✨Stay Updated on Compliance
Given the regulatory nature of the role, it’s crucial to be well-versed in compliance requirements. Research current regulations affecting the financial services industry and be ready to discuss how you ensure adherence in your work. This shows that you take compliance seriously and understand its importance in operational processes.