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- Tasks: Lead process optimisation initiatives to enhance customer journeys and operational efficiency.
- Company: Join a dynamic financial services company focused on innovation and compliance.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by improving processes that enhance customer experience and drive value.
- Qualifications: Experience in process architecture, financial services, and strong communication skills required.
- Other info: Opportunity to work with diverse stakeholders and grow your career in a regulated environment.
The predicted salary is between 36000 - 60000 £ per year.
Main Duties and Responsibilities:
- Develop and deliver an effective process architecture framework.
- Develop a clear understanding of the overall architecture, customer journeys and value streams of the UK business.
- Assess, map and work with functional teams to baseline the 'as is' processes.
- Model, identify, redesign and deliver improvements to the enterprise operations.
- Work with key stakeholders across the business to ensure the operational architecture focuses on delivering and evolving three core objectives:
- Customer: customer journeys, customer experience, customer centric design.
- Control: controlled, compliant, secure.
- Commercial: efficient, cost effective, generates and protects value at source.
Relationship Management:
- Maintain and develop relationships with Operations stakeholders at all levels.
- Maintain and develop relationships with stakeholders in all areas of the UK business and supporting EU/Group functions.
- Liaise with all business partners in a professional manner at all times.
- Share best practice with all colleagues through consistent, repeatable approach and documentation.
- Act as a trusted advisor to the business and represent the Business Architecture & Governance function.
Experience/Qualifications:
- Practical operational experience in business process architecture and engineering.
- Practical operational experience in financial services.
- Practical operational experience in process improvement and change.
- Excellent communication, analytical skills and interpersonal skills.
- Experience in deploying process mapping skills – e.g. Business Process Management (BPM), Six Sigma, Activity Based Costing (ABC), Lean, Kaizen continuous improvement.
- Experience in identifying and deploying process mapping tools – e.g. MS Office/Visio, Miro Boards, Lucidchart.
- Good understanding of the financial services regulatory and legislative requirements.
Compliance Responsibilities:
- Understanding of governance and risk in relation to the role, especially within a regulated environment, and keeping up to date with any regulatory changes in your local region and Europe.
- Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks.
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility.
- Completion of mandatory training that may adversely affect the business, interests or reputation of any Group Company.
- Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct.
- Take personal responsibility for understanding the risk and compliance requirements of the role.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
- Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.
- Comply with relevant policies, processes and regulations, as part of the culture.
Process Optimization Manager in Kilmarnock employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Optimization Manager in Kilmarnock
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journeys and value streams so you can show how you can enhance them. We want you to shine!
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've improved processes in the past. This will help you connect your experience with what they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Process Optimization Manager in Kilmarnock
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Process Optimization Manager role is all about. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the role. Use the same language as the job description to show us you’re a perfect fit for our team.
Showcase Your Experience: When detailing your experience, focus on practical examples that demonstrate your skills in process architecture and improvement. We want to see how you've made a difference in previous roles, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Know Your Processes Inside Out
Before the interview, make sure you have a solid grasp of process architecture and improvement methodologies like BPM, Six Sigma, and Lean. Be ready to discuss how you've applied these in previous roles, as this will show your practical experience and understanding of the job.
✨Master Stakeholder Management
Since this role involves liaising with multiple stakeholders, prepare examples of how you've successfully managed relationships in the past. Think about specific challenges you faced and how you navigated them to maintain strong connections across different teams.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical skills during the interview. You might be asked to assess a process or suggest improvements on the spot, so practice articulating your thought process clearly and logically. Use real-life examples to back up your points.
✨Stay Updated on Compliance and Regulations
Given the importance of compliance in this role, brush up on relevant laws and regulations in the financial services sector. Be ready to discuss how you ensure adherence to these standards in your work, as this will highlight your commitment to governance and risk management.