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- Tasks: Help customers navigate their debt and achieve financial freedom through engaging conversations.
- Company: Join PRA Group, a leading player in the credit collection industry.
- Benefits: Earn £26,000 plus bonuses, enjoy hybrid working, and receive comprehensive health benefits.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
- Other info: Great training, career growth, and discounts at over 1,000 retailers.
The predicted salary is between 26000 - 26000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Fantastic opportunity to join PRA Group - one of the UK's largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.
£26,000pa salary and opportunity to earn up to £500 bonus per month.
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
37.5 hours per week (Mon - Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Saturdays 8am - 2pm with a day off during the week).
28 days holidays (increasing to 29, 30, then 31 after 5 years).
Pension (5% minimum employee and 4% employer contributions).
Life Assurance (3 x annual salary).
Free medical, dental and optical healthcare cash plan.
You'll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.
What we're looking for from you:
- Communication and negotiation skills
- Strong attention to detail
- Ability to problem solve independently
- Self-motivation and results-focused
- Positive, personable approach and a team player
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning, low-carbon HALO, Kilmarnock site.
Additional Benefits:
- Discounts at over 1,000 shops and online retailers
- Health and Wellbeing network
- Employee Assistance Program
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check. Bonus payable after training is complete.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Customer Solutions Specialist in Kilmarnock employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist in Kilmarnock
✨Tip Number 1
Get to know PRA Group and the role of a Customer Solutions Specialist. Research the company culture and values so you can show how you fit in during your conversations. This will help you stand out as someone who genuinely cares about the company.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can help customers get debt-free.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your independent thinking and results-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at PRA Group. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Solutions Specialist in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Specialist role. Highlight your communication and negotiation skills, as well as any relevant experience in problem-solving and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers get debt-free and how your positive, personable approach makes you a great fit for us. Keep it engaging and personal – we love a good story!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Know Your Stuff
Before the interview, make sure you understand PRA Group's mission and values. Familiarise yourself with their role in the debt collection industry and how they help customers become debt-free. This knowledge will show your genuine interest in the company and the position.
✨Show Off Your Communication Skills
As a Customer Solutions Specialist, you'll need to demonstrate strong communication and negotiation skills. Prepare examples from your past experiences where you've successfully resolved customer issues or negotiated solutions. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Be Personable and Positive
PRA Group is looking for a positive, personable approach. During the interview, be friendly and approachable. Smile, maintain eye contact, and engage with your interviewer. This will help convey that you're a team player who can connect well with customers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to tackle challenges independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and deliver results.