At a Glance
- Tasks: Analyse customer journeys and support impactful change initiatives.
- Company: Join a leading financial services firm focused on customer outcomes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your analytical skills.
- Qualifications: Experience in analysis roles and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Supports the analysis and delivery of customer change initiatives across PRA, working within the CoE framework to turn customer insight and business priorities into well-defined, deliverable change. The role focuses on understanding customer journeys, analysing data and processes, and supporting the design, implementation and tracking of changes that improve customer outcomes while meeting regulatory expectations.
Main Duties and Responsibilities:
- Analyse customer journeys to identify issues, risks and improvement opportunities.
- Gather and document business and customer requirements, ensuring clarity of scope and outcomes.
- Produce structured analysis artefacts including process maps, impact assessments and requirements documentation.
- Support end-to-end delivery of customer change initiatives, from design through to implementation.
- Work closely with Operations, Technology and Compliance partners to enable effective delivery.
- Support Consumer Duty assessments linked to change activity.
- Track outcomes and benefits post-implementation, ensuring changes deliver intended results.
- Contribute to consistent use of CoE frameworks, standards and tools across initiatives.
- Support identification of dependencies, risks and process gaps within change activity.
Experience/Qualifications:
- Experience in a Business Analyst or Change Analyst role.
- Strong analytical and problem-solving skills.
- Experience mapping customer journeys and processes.
- Comfortable working with data and insight.
- Experience embedding automation into journeys.
- Experience within regulated financial services desirable.
- Clear and structured communicator.
Compliance Responsibilities:
- All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management.
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.
Customer Change Analyst in Kilmarnock employer: PRA Group (Nasdaq: PRAA)
At PRA, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Change Analyst, you will have the opportunity to engage in meaningful projects that directly enhance customer experiences while benefiting from comprehensive professional development programmes and a commitment to regulatory excellence. Our supportive environment encourages growth and offers unique advantages, including a focus on employee well-being and a strong emphasis on ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Change Analyst in Kilmarnock
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer initiatives. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute as a Customer Change Analyst.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with people already in the company can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer journeys and change initiatives. Think about specific examples from your past experience that demonstrate your analytical skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team!
We think you need these skills to ace Customer Change Analyst in Kilmarnock
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what a Customer Change Analyst does. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic application! Customise your CV and cover letter to reflect the specific requirements of the role. Use keywords from the job description to show us you’re a perfect fit for the position.
Show Your Analytical Skills:Since this role is all about analysing customer journeys and data, make sure to showcase your analytical skills in your application. Include examples of how you've successfully tackled similar challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Know Your Customer Journeys
Before the interview, take some time to familiarise yourself with customer journey mapping. Be ready to discuss how you've identified issues and improvement opportunities in past roles. This will show that you understand the core responsibilities of a Customer Change Analyst.
✨Data is Your Best Friend
Brush up on your analytical skills and be prepared to talk about how you've worked with data in previous positions. Think of specific examples where your analysis led to actionable insights or improvements. This will demonstrate your strong analytical and problem-solving abilities.
✨Collaboration is Key
This role involves working closely with various teams like Operations, Technology, and Compliance. Be ready to share examples of how you've successfully collaborated with different departments to deliver change initiatives. Highlighting your teamwork skills will show you're a good fit for their collaborative environment.
✨Compliance Awareness Matters
Since this position is within regulated financial services, it's crucial to show your understanding of compliance responsibilities. Prepare to discuss how you've adhered to regulations in your past roles and how you can contribute to a culture of good governance and risk awareness.
