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- Tasks: Engage with customers through calls to help them manage their debts.
- Company: Join PRA Group, a leading player in the financial services sector.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and health perks.
- Why this job: Kickstart your career in a supportive environment with excellent training and growth opportunities.
- Qualifications: Strong communication skills and a positive, team-oriented attitude are essential.
- Other info: Work in a low carbon office and enjoy discounts at over 1,000 retailers.
The predicted salary is between 20000 - 30000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Fantastic opportunity to join PRA Group - one of the UK's largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.
- £25,000pa salary and opportunity to earn up to £300 bonus per month*
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon - Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Sats 8am - 2pm with a day off during the week)
- 28 days holidays (increasing to 29, 30, then 31 after 5 years)
- Pension (5% minimum employee and 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.
What we’re looking for from you:
- Communication and negotiation skills
- Strong attention to detail
- Ability to problem solve independently
- Self-motivation and results-focused
- Positive, personable approach and a team player.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.
Additional Benefits:
- Discounts at over 1,000 shops and online retailers
- Health and Wellbeing network
- Employee Assistance Program
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.
*Bonus payable after training is complete
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Customer Service Representative employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with PRA Group's mission and values. Understanding their approach to customer service and debt management will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you feel more confident when discussing how you would handle customer inquiries and resolve issues effectively.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in financial services. Being prepared to discuss how you would tackle these challenges can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of PRA Group on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Service Representative role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Focus on communication, negotiation skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your problem-solving abilities. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Key Skills: In your application, emphasise your attention to detail, self-motivation, and team player attitude. These are crucial traits for the role at PRA Group, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly during the interview. Use examples from past experiences where you successfully resolved customer issues.
✨Highlight Problem-Solving Abilities
Employers at PRA Group value candidates who can think on their feet. Prepare to discuss specific instances where you identified a problem and implemented a solution. This will show your independent thinking and results-focused mindset.
✨Emphasise Teamwork and Positivity
A positive and personable approach is essential in customer service roles. Share examples of how you've worked effectively in a team and maintained a positive attitude, even in challenging situations. This will align with the company’s values.
✨Research PRA Group
Familiarise yourself with PRA Group's mission and values. Understanding their role in the financial services industry and their commitment to helping customers can help you tailor your responses and show genuine interest in the position.
