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For Companies At a Glance
- Tasks: Engage with customers through calls to help them manage their debts.
- Company: Join PRA Group, a leading UK company in debt collection and financial solutions.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and extensive health perks.
- Why this job: Make a real impact while developing your career in a supportive, diverse environment.
- Qualifications: Strong communication skills, attention to detail, and a positive, team-oriented attitude required.
- Other info: Opportunities for discounts, apprenticeships, and a commitment to equal opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Fantastic opportunity to join PRA Group – one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.
In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.
£25,000pa salary and opportunity to earn up to £300 bonus per month*
•Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
•37.5 hours per week (Mon -Thu shifts across 8am – 8pm, Fri 9am – 5pm and 1 in 3 Sats 8am – 2pm with a day off during the week)
•28 days holidays (increasing to 29, 30, then 31 after 5 years)
•Pension (5% minimum employee and 4% employer contributions)
•Life Assurance (3 x annual salary)
•Free medical, dental and optical healthcare cash plan
You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.
What we’re looking for from you:
- Excellent listening
- Communication and negotiation skills
- Strong attention to detail
- Ability to problem solve independently
- Self-motivation and results-focused
- Positive, personable approach and a team player.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.
Additional Benefits:
•Discounts at over 1,000 shops and online retailers
•Health and Wellbeing network
•Employee Assistance Program
•Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.
*Bonus payable after training is complete
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Collections Specialist employer: PRA Group (Nasdaq: PRAA)
Contact Detail:
PRA Group (Nasdaq: PRAA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarise yourself with the debt collection industry and PRA Group's role within it. Understanding the challenges customers face can help you demonstrate empathy during your conversations, which is crucial for a Collections Specialist.
✨Tip Number 2
Practice your communication and negotiation skills. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial matters with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved conflicts or difficult situations in the past. This will highlight your capability to handle challenging customer interactions.
✨Tip Number 4
Research PRA Group's values and culture. Being able to align your personal values with those of the company can make a strong impression during interviews and show that you're a good fit for their team.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Collections Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and problem-solving. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at PRA Group and how your skills can contribute to their mission of helping customers become debt-free.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Collections Specialist role.
How to prepare for a job interview at PRA Group (Nasdaq: PRAA)
✨Showcase Your Listening Skills
As a Collections Specialist, excellent listening skills are crucial. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and asking relevant follow-up questions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that mimic real-life customer interactions. Practise handling difficult conversations and negotiating solutions, as this will showcase your problem-solving abilities and communication skills.
✨Highlight Your Attention to Detail
Attention to detail is key in this role. Be prepared to discuss examples from your past experiences where your meticulous nature helped you avoid mistakes or achieve positive outcomes.
✨Emphasise Your Team Player Attitude
PRA Group values a positive and personable approach. Share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to work well within a team while also being self-motivated.