At a Glance
- Tasks: Support clients by managing queries and ensuring timely responses.
- Company: Join PRA Group, a global leader in financial services and debt resolution.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Other info: Work Monday to Friday, 09:00 – 17:00, in a dynamic environment.
- Why this job: Be part of a diverse company making a real impact on the economy.
- Qualifications: Good understanding of Microsoft Office and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
UK - Client Service Advisor page is loaded
UK - Client Service Advisor
Apply locations Kilmarnock time type Full time posted on Posted Yesterday job requisition id 21772We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The role of Client Services Advisor includes is to help manage the relationship between PRA Group and our clients. This involves sending queries and dealing with the associated replies ensuring systems are updated. This role also involves the management of Outlook mailboxes and ensuring SLA’s are adhered to.Main Duties and Responsibilities:
- Daily responsibility for client support helpdesk queries
- Compile, process, and send account queries
- Process client query responses and appropriately update PRANet
- Establish and develop good relationships with all client contacts, PRA Group employees and Senior Management
- Manage client contact for day-to-day queries
- Liaise with clients to ensure queries and client reporting are dealt with in line with SLA’s
- Manage priorities between day-to-day work and projects
- Be self-motivated with the ability to work on own initiative or as part of a team
- Complete any other duties as directed by Management
Experience/Qualifications
- Previous use or a good understanding of Microsoft Office, especially Outlook, Word & Excel
- Previous experience working in an Office/Admin environment
- Excellent verbal and written communication
- Ability to work towards and achieve Key Performance Indicators (KPI’s)
- Work well as part of a team and on own initiative
- Good attention to detail
- Good understanding and questioning skills
- Ability to liaise with other departments to achieve best solution
Code of Conduct
- Adhere to PRA U.K. code of conduct
- Be punctual for shifts, breaks, lunch
- Adhere to PRA U.K. dress code & clear desk policy
- Conduct self in a professional and appropriate manner at all times
- Ability to adapt to an ever-changing environment
- Respond in a positive manner to coaching and take ownership of own development
- Adhere to all PRA U.K. directives and working practices
- Treat all customers and colleagues with respect
- Ensure adherence to Compliance Practices
Shift Pattern/Hours of Work
37.5 Hours per week: Monday to Friday, 09:00 – 17:00
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
About Us
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com .
#J-18808-LjbffrUK - Client Service Advisor in Kilmarnock employer: PRA GROUP, INC.
PRA Group is an exceptional employer located in Kilmarnock, offering a supportive work culture that prioritises employee development and collaboration. As a Client Service Advisor, you will benefit from a structured environment with clear performance indicators, while also enjoying opportunities for personal growth within a diverse team. With a commitment to equal opportunities and a focus on professional conduct, PRA Group fosters a respectful workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Client Service Advisor in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PRA GROUP, INC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PRA GROUP, INC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK - Client Service Advisor in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PRA GROUP, INC.:Your cover letter is your chance to shine! Tell us why you want to work at PRA GROUP, INC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PRA GROUP, INC.!
How to prepare for a job interview at PRA GROUP, INC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
