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- Tasks: Support clients by managing queries and ensuring timely responses.
- Company: Join PRA Group, a global leader in financial services and debt resolution.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a diverse company making a real impact on the economy.
- Qualifications: Good understanding of Microsoft Office and excellent communication skills required.
- Other info: Work Monday to Friday, 09:00 – 17:00, in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
UK – Client Service Advisor page is loaded
UK – Client Service Advisor
Apply locations Kilmarnock time type Full time posted on Posted Yesterday job requisition id 21772
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The role of Client Services Advisor includes is to help manage the relationship between PRA Group and our clients. This involves sending queries and dealing with the associated replies ensuring systems are updated. This role also involves the management of Outlook mailboxes and ensuring SLA’s are adhered to.
Main Duties and Responsibilities:
- Daily responsibility for client support helpdesk queries
- Compile, process, and send account queries
- Process client query responses and appropriately update PRANet
- Establish and develop good relationships with all client contacts, PRA Group employees and Senior Management
- Manage client contact for day-to-day queries
- Liaise with clients to ensure queries and client reporting are dealt with in line with SLA’s
- Manage priorities between day-to-day work and projects
- Be self-motivated with the ability to work on own initiative or as part of a team
- Complete any other duties as directed by Management
Experience/Qualifications
- Previous use or a good understanding of Microsoft Office, especially Outlook, Word & Excel
- Previous experience working in an Office/Admin environment
- Excellent verbal and written communication
- Ability to work towards and achieve Key Performance Indicators (KPI’s)
- Work well as part of a team and on own initiative
- Good attention to detail
- Good understanding and questioning skills
- Ability to liaise with other departments to achieve best solution
Code of Conduct
- Adhere to PRA U.K. code of conduct
- Be punctual for shifts, breaks, lunch
- Adhere to PRA U.K. dress code & clear desk policy
- Conduct self in a professional and appropriate manner at all times
- Ability to adapt to an ever-changing environment
- Respond in a positive manner to coaching and take ownership of own development
- Adhere to all PRA U.K. directives and working practices
- Treat all customers and colleagues with respect
- Ensure adherence to Compliance Practices
Shift Pattern/Hours of Work
37.5 Hours per week: Monday to Friday, 09:00 – 17:00
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
About Us
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com .
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UK - Client Service Advisor employer: PRA GROUP, INC.
Contact Detail:
PRA GROUP, INC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK - Client Service Advisor
✨Tip Number 1
Familiarise yourself with PRA Group's services and values. Understanding their mission and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Outlook, as this role heavily relies on it. Consider doing a quick online course or tutorial to ensure you're comfortable navigating and managing emails efficiently.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with clients and colleagues, being able to articulate your thoughts clearly and professionally is crucial. Role-playing common scenarios can be a great way to prepare.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Think of examples from your past experiences where you've successfully balanced these two aspects, as this will resonate well with the hiring managers.
We think you need these skills to ace UK - Client Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Advisor at PRA Group. Highlight your relevant experience in client support and administration in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in Microsoft Office, especially Outlook, Word, and Excel, as well as your communication skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships or handled queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this position.
How to prepare for a job interview at PRA GROUP, INC.
✨Know Your Role
Familiarise yourself with the responsibilities of a Client Service Advisor. Understand how managing client relationships and handling queries is crucial to the role, and be ready to discuss your relevant experience.
✨Demonstrate Communication Skills
Since excellent verbal and written communication is key, prepare examples of how you've effectively communicated in previous roles. Be clear and concise in your responses during the interview.
✨Showcase Your Initiative
Be prepared to discuss instances where you took the initiative in your previous jobs. Highlight your ability to work independently as well as part of a team, which is essential for this position.
✨Understand SLAs and KPIs
Research what Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are relevant to the role. Be ready to explain how you have met or exceeded these in past experiences.
