At a Glance
- Tasks: Handle customer complaints and disputes, providing effective resolutions daily.
- Company: Join PRA Group, a diverse company making a global impact.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Embrace a culture of compliance and ethical conduct in a supportive environment.
- Why this job: Be part of a team that values your insights and supports your learning.
- Qualifications: Resilience, communication skills, and a passion for customer service.
The predicted salary is between 28800 - 43200 € per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
What your day looks like
- New challenges every day
- Taking ownership of individual customer complaints and disputes within your own caseload
- Investigation and understanding of what’s wrong and how we can fix it
- Communicating your decision confidently via telephone, email, letter
- Working together with your team and providing valuable insight to improve our service
- If you need support, you got it!
What we expect from you
- Delivering great conversations and good customer outcomes
- Offering resolutions to customer’s challenges and appropriate remediation where relevant
- Keeping to the regulations
- Great attention to detail
- Awareness of risk prevention and data protection
- Efficiently managing your time and caseload
- Working productively to achieve set targets
- Understanding root cause and the ability to play back key themes in customer communications
You’ll need to be
- Resilient
- Coachable and willing to learn new skills
- Confident in communicating and decision making
- Great with customers
- A team player
- Proud to deliver good customer outcomes and excellent service
Compliance Responsibilities –
All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Resolutions FLC employer: PRA GROUP, INC.
At PRA Group, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and personal growth. Located in Kilmarnock, our team enjoys a dynamic environment where every day presents new challenges, and employees are encouraged to take ownership of their roles while receiving the necessary support to excel. With a strong commitment to compliance and ethical standards, we provide meaningful opportunities for career development and a chance to make a tangible impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resolutions FLC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PRA Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your resilience and customer service skills, as these are key for the Resolutions FLC role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully resolved customer complaints or worked as part of a team. This will help you illustrate your experience and skills during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resolutions FLC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resolutions FLC role. Highlight your experience with customer complaints and how you've successfully resolved issues in the past. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since you'll be communicating decisions via various channels, it's crucial to demonstrate your communication prowess in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experience in customer service or dispute resolution.
Highlight Your Team Spirit:We value teamwork at StudySmarter, so make sure to mention any collaborative projects or experiences you've had. Show us how you’ve worked with others to achieve great outcomes, as this will resonate well with our company culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at PRA GROUP, INC.
✨Know Your Stuff
Before the interview, make sure you understand the role of Resolutions FLC and what it entails. Familiarise yourself with common customer complaints and resolutions. This will help you speak confidently about how you can handle similar situations.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer issues in the past, whether through phone calls, emails, or letters.
✨Demonstrate Team Spirit
PRA Group values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where your input helped improve service or resolve a dispute, showing that you’re a team player.
✨Emphasise Compliance Awareness
Understanding compliance is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you ensure adherence to policies in your work. This shows that you take accountability seriously and are committed to maintaining high standards.
