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- Tasks: Handle customer complaints and disputes, providing effective resolutions.
- Company: Join PRA Group, a diverse company making a global impact.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a team that values customer service and teamwork.
- Qualifications: Resilience, communication skills, and a passion for helping customers.
- Other info: Supportive environment with a focus on compliance and ethics.
The predicted salary is between 28800 - 43200 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:What your day looks like:
- New challenges every day
- Taking ownership of individual customer complaints and disputes within your own caseload
- Investigation and understanding of what’s wrong and how we can fix it
- Communicating your decision confidently via telephone, email, letter
- Working together with your team and providing valuable insight to improve our service
- If you need support, you got it!
- Delivering great conversations and good customer outcomes
- Offering resolutions to customer’s challenges and appropriate remediation where relevant
- Keeping to the regulations
- Great attention to detail
- Awareness of risk prevention and data protection
- Efficiently managing your time and caseload
- Working productively to achieve set targets
- Understanding root cause and the ability to play back key themes in customer communications
- Resilient
- Coachable and willing to learn new skills
- Confident in communicating and decision making
- Great with customers
- A team player
- Proud to deliver good customer outcomes and excellent service
All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where necessary.
Resolutions FLC in Kilmarnock employer: PRA GROUP, INC.
Contact Detail:
PRA GROUP, INC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions FLC in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PRA Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your resilience and customer service skills, as these are key for the Resolutions FLC role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully resolved customer complaints or worked as part of a team. This will help you illustrate your problem-solving abilities and teamwork skills during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resolutions FLC in Kilmarnock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resolutions FLC role. Highlight your experience with customer complaints and your ability to communicate effectively, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention your attention to detail and time management skills. We want to see how you can efficiently handle a caseload while delivering great customer outcomes.
Be Authentic: Let your personality shine through in your application. We value resilience and a willingness to learn, so share examples that demonstrate these traits and your passion for excellent service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at PRA GROUP, INC.
✨Know Your Stuff
Before the interview, make sure you understand the role of Resolutions FLC and what it entails. Familiarise yourself with common customer complaints and resolutions, as well as PRA Group's values and compliance standards. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since the role involves communicating decisions via phone, email, and letters, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Demonstrate Team Spirit
PRA Group values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you provided valuable insights or supported your colleagues, showing that you're not just a lone wolf but a team player.
✨Emphasise Your Resilience
The job requires a resilient attitude, especially when dealing with challenging customer situations. Be prepared to talk about times when you faced difficulties and how you overcame them. This will show that you can handle pressure and remain focused on delivering great customer outcomes.