Communications FLC in Kilmarnock

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

What your day looks like:

• Organising & processing our mail each day to ensure it is captured in a timely manner
• Working mailboxes and reports ensuring we respond to our customers via both post and mail
• Working in a fast paced environment, potentially moving between different workloads
• Working through statements and agreements ensuring these are processed within SLA requirements
• Once trained, work our GDPR cases, responding to SARs from our customers.

• Delivering great customer outcomes
• Prioritise and distribute correspondence to relevant departments
• Great work ethic and attention to detail
• Positive, can do attitude and willingness to learn different work channels through cross skilling
• Self-motivated with the ability to work on own initiative as well as being an integral part of a wider team
• Efficiently managing your time and workload
• Working productively to achieve set targets

• Resilient
• Coachable and willing to learn new skills
• Proactive and eager to multi skill
• Great with customers
• A team player
• Proud to deliver good customer outcomes and excellent service

All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:

• Taking accountability for their own actions, decisions, and professional conduct.
• Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
• Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
• Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
• Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
• Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
• Co-operating fully with internal reviews, audits, or regulatory investigations if required.
• All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.

PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.