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- Tasks: Engage with customers via calls to help them manage their debts and achieve financial freedom.
- Company: Join PRA Group, a leading player in the UK debt collection industry with a positive global impact.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and comprehensive health benefits.
- Why this job: Be part of a supportive team culture while building a rewarding career in a multinational company.
- Qualifications: Strong communication skills, attention to detail, and a positive, self-motivated attitude are essential.
- Other info: Receive extensive training and access to discounts at over 1,000 retailers.
The predicted salary is between 25000 - 25000 £ per year.
and for more information. You can manage and change your cookie preferences on our Privacy and cookie notice.Customer Solutions Agent page is loaded## Customer Solutions Agentlocations: Kilmarnocktime type: Full timeposted on: Posted 5 Days Agojob requisition id: 21889We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.**Position Summary:**Fantastic opportunity to join PRA Group – one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.**£25,000pa**salary and opportunity to earn up to **£300 bonus** per month\\*Hybrid working **3 days in our Kilmarnock office and 2 days working at home (after 3 months)**37.5 **hours per week (Mon -Thu shifts across 8am – 8pm, Fri 9am – 5pm and 1 in 3 Sats 8am – 2pm with a day off during the week)**28 days holidays **(increasing to 29, 30, then 31 after 5 years)**Pension **(5% minimum employee and 4% employer contributions)**Life Assurance **(3 x annual salary)**Free medical, dental **and**optical healthcare **cash plan**You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.**What we’re looking for from you:*** Excellent listening* Communication and negotiation skills* Strong attention to detail* Ability to problem solve independently* Self-motivation and results-focused* Positive, personable approach and a team player.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.**Additional Benefits:****Discounts at over 1,000 shops and online retailers****Health and Wellbeing network****Employee Assistance Program****Modern Apprenticeship Scheme***\\*Bonus payable after training is complete*PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process. #J-18808-Ljbffr
Customer Solutions Agent employer: PRA GROUP, INC.
Contact Detail:
PRA GROUP, INC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent
✨Tip Number 1
Familiarise yourself with PRA Group's mission and values. Understanding the company's approach to customer service and debt management will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role involves speaking with customers, being able to demonstrate effective listening and negotiation skills in mock calls can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced by customers dealing with unpaid loans. Being knowledgeable about these issues will allow you to discuss how you would approach problem-solving in real situations, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of PRA Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Solutions Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Solutions Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at PRA Group and how your skills can contribute to their mission of helping customers become debt-free.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Solutions Agent role.
How to prepare for a job interview at PRA GROUP, INC.
✨Showcase Your Listening Skills
As a Customer Solutions Agent, excellent listening skills are crucial. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and asking relevant follow-up questions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that mimic real customer interactions. Practise handling various customer situations, focusing on negotiation and problem-solving to show you can think on your feet.
✨Highlight Your Team Player Attitude
PRA Group values a positive, personable approach. Share examples from your past experiences where you successfully collaborated with others, emphasising your ability to work well in a team environment.
✨Research the Company and Industry
Familiarise yourself with PRA Group and the debt collection industry. Understanding their mission and values will help you align your answers with what they are looking for, showing genuine interest in the role.