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- Tasks: Organise and process mail, ensuring timely responses to customers.
- Company: Join PRA Group, a diverse company making a global impact.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team delivering excellent customer service.
- Qualifications: Resilience, teamwork, and a positive attitude are key.
- Other info: Embrace a culture of compliance and ethical conduct.
The predicted salary is between 25000 - 30000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:What your day looks like:
- Organising & processing our mail each day to ensure it is captured in a timely manner
- Working mailboxes and reports ensuring we respond to our customers via both post and mail
- Working in a fast paced environment, potentially moving between different workloads
- Working through statements and agreements ensuring these are processed within SLA requirements
- Once trained, work our GDPR cases, responding to SARs from our customers.
- Delivering great customer outcomes
- Prioritise and distribute correspondence to relevant departments
- Great work ethic and attention to detail
- Positive, can do attitude and willingness to learn different work channels through cross skilling
- Self-motivated with the ability to work on own initiative as well as being an integral part of a wider team
- Efficiently managing your time and workload
- Working productively to achieve set targets
- Resilient
- Coachable and willing to learn new skills
- Proactive and eager to multi-skill
- Great with customers
- A team player
- Proud to deliver good customer outcomes and excellent service
All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.
PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Communications FLC employer: PRA GROUP, INC.
Contact Detail:
PRA GROUP, INC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications FLC
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that role. We love seeing applications directly from motivated candidates who are eager to join our team!
We think you need these skills to ace Communications FLC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Communications FLC role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Show Your Enthusiasm: Let your passion shine through in your written application! We love candidates who are eager to learn and grow, so don’t hesitate to express your positive attitude and willingness to take on new challenges.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit into our team and the role you're applying for.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people and shows you’re serious about joining us at PRA Group!
How to prepare for a job interview at PRA GROUP, INC.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Communications FLC position. Familiarise yourself with the daily tasks like managing mail and responding to customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering great customer outcomes is key for this role, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to prioritise tasks and manage correspondence efficiently, as these are crucial skills for the job.
✨Emphasise Your Team Spirit
This position requires a team player who can also work independently. Be ready to discuss times when you've collaborated with others or taken the initiative on your own. Showing that you can adapt to different workloads and support your colleagues will set you apart.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on relevant regulations and PRA Group's policies. Be prepared to discuss how you would handle compliance-related situations, demonstrating your understanding of the responsibilities that come with the position.