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- Tasks: Join our team to enhance customer experiences with our new courtesy car service.
- Company: Lawson AutoTech is a leading auto repair garage in Larbert, known for exceptional service.
- Benefits: Enjoy flexible working hours, training opportunities, and a friendly work environment.
- Why this job: Be part of a passionate team dedicated to customer satisfaction and continuous improvement.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: We offer regular training to keep you updated on the latest automotive technologies.
The predicted salary is between 30000 - 42000 £ per year.
Lawson AutoTech Enhances Customer Experience with Courtesy Car Service
- December 20, 2024
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STIRLINGSHIRE, UK. December 20th, 2024 – Lawson AutoTech, a premier auto repair, service, and MOT garage located in Larbert, Stirlingshire, is delighted to announce a new service enhancement. Customers can now enjoy the convenience of a courtesy car while their vehicle is being serviced or repaired at the garage. This latest offering underscores Lawson AutoTech’s commitment to providing exceptional service and convenience to its clients.
Lawson AutoTech has built a stellar reputation for its highly trained, reliable technicians and outstanding customer service. The management is dedicated to continual improvement to ensure they remain the best service and car repair garage in Larbert . Their ambitious goal is to expand further and become the go-to destination for repairs, servicing, and MOT tests throughout the Falkirk and Stirlingshire areas.
To maintain their high standards, Lawson AutoTech’s technicians undergo regular training to stay abreast of the latest technological advancements. The garage is HEVRA-approved for working on electric and hybrid vehicles, accredited members of the DPF Doctor network, and authorised to conduct Class 4, 5, and 7 MOT tests. This ensures that they can handle a wide range of vehicles and provide expert service.
In addition to the new courtesy car service, Lawson AutoTech has also updated its website to include an easy-to-use online booking system. Barry, the owner of Lawson AutoTech, explains, “Many of our customers love the new online booking system, but I wanted to do more. My passion might be making cars perform at their best, but I fully understand that customers want great service too. If we want to attract customers from further afield, we need to make it easy for them to leave their car and get to work, so I have invested in three courtesy cars.”
While Lawson AutoTech always welcomes new customers, their primary focus is on fostering long-term relationships that span the ownership of multiple vehicles. This can only happen if every customer is completely satisfied with the work done, the cost, and the service received. By investing in customer facilities and service, they aim to maintain high levels of customer satisfaction and loyalty.
Lawson AutoTech’s services are not limited to individual car owners. They also cater to local businesses and car dealerships, further demonstrating their technicians’ capabilities, trustworthiness, and high level of training. The trust placed in them by car dealerships is a testament to their expertise and reliability.
Customers wishing to utilise the courtesy car service can easily do so by ticking the appropriate box when making an online booking, or by contacting the garage via phone or email.
Lawson AutoTech continues to set the standard for automotive service in the Larbert area, combining technical expertise with a customer-first approach. Their latest service enhancement is a testament to their ongoing commitment to excellence.
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Lawson AutoTech Enhances Customer Experience with Courtesy Car Service employer: PR Fire Limited.
Contact Detail:
PR Fire Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lawson AutoTech Enhances Customer Experience with Courtesy Car Service
✨Tip Number 1
Familiarise yourself with Lawson AutoTech's services and values. Understanding their commitment to customer satisfaction and the new courtesy car service will help you align your conversation during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Network within the automotive industry in Stirlingshire. Attend local events or join online forums where you can connect with current employees or customers of Lawson AutoTech. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare to discuss how you can contribute to enhancing customer experience. Think of specific examples from your past experiences where you've improved service or customer satisfaction, as this aligns perfectly with Lawson AutoTech's focus on exceptional service.
✨Tip Number 4
Stay updated on the latest trends in automotive technology, especially regarding electric and hybrid vehicles. Being knowledgeable about these advancements will demonstrate your commitment to continuous learning and your ability to adapt to the evolving needs of Lawson AutoTech's clientele.
We think you need these skills to ace Lawson AutoTech Enhances Customer Experience with Courtesy Car Service
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Lawson AutoTech's services and values. Highlight your understanding of their commitment to customer satisfaction and how you can contribute to their mission.
Tailor Your CV: Make sure your CV reflects relevant experience in the automotive industry or customer service. Emphasise any skills that align with Lawson AutoTech’s focus on exceptional service and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive field and your dedication to customer service. Mention specific examples of how you've enhanced customer experiences in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and technical knowledge. These are crucial for maintaining high standards of service at Lawson AutoTech.
How to prepare for a job interview at PR Fire Limited.
✨Research Lawson AutoTech
Before your interview, make sure to research Lawson AutoTech thoroughly. Understand their services, especially the new courtesy car service, and be prepared to discuss how you can contribute to their commitment to exceptional customer service.
✨Showcase Your Customer Service Skills
Since Lawson AutoTech places a strong emphasis on customer satisfaction, be ready to share examples from your past experiences where you provided excellent customer service. Highlight any situations where you went above and beyond to meet customer needs.
✨Demonstrate Technical Knowledge
If you have experience in the automotive industry, be sure to discuss your technical skills and knowledge. Mention any relevant training or certifications, especially if they relate to electric or hybrid vehicles, as this aligns with Lawson AutoTech's focus.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about their future plans for service enhancements or how they maintain high levels of customer satisfaction, which will demonstrate your alignment with their values.
