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- Tasks: Lead customer engineering support and collaborate with teams to resolve technical issues.
- Company: Join PQShield, a forward-thinking tech company focused on secure software solutions.
- Benefits: Enjoy competitive salary, flexible working, private health insurance, and 25 days annual leave.
- Why this job: Make a real impact in a dynamic environment while growing your career in tech.
- Qualifications: Experience in customer engineering and strong communication skills are essential.
- Other info: Be part of a passionate team that values inclusivity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote; UK, Germany, France, Belgium, Austria, Netherlands, Spain. Some travel to our offices (Oxford/London/Paris) will be required from time-to-time.
About the role:
As a Customer Engineering Lead you will be integrated closely with the wider Engineering and Sales Engineering teams to provide both pre-emptive and ad-hoc support to customers using PQShield semiconductor IP and software library solutions. The primary responsibility of the Customer Engineering team is to provide first-line response to Customer tickets, and this Lead role is expected to set and maintain the standard. It is expected that the successful candidate will have experience directly resolving queries in at least one technical area, drawing on the engineering team where otherwise necessary, and will grow the function as our customer base expands.
Strong communication skills are required, especially through internal and customer-facing tracking systems such as Jira/JSM and Confluence/Knowledge Base. The role will also support the assembly and secure delivery of IP/Libraries and associated updates to customers - knowledge of SFTPgo or similar file-sharing systems is a strong bonus. The role involves strong cross-team collaboration with software, firmware, and hardware IP teams to ensure that workarounds are viable and well-documented, and that fixes address the root-cause of problems.
A secondary role of the team will involve experimenting with PQShield IP, acting as a "friendly customer", to provide technical and quality-of-life improvements and to ensure clarity and accuracy of deliverable documentation. The team will also provide support, when able, for the Product team to test roadmap assumptions for utility and maintainability.
- Managing customer issues in line with contracted SLAs
- Maintaining the company's reputation for technical excellence and engineering support
- Post-delivery communication between engineering and customers
- Developing fixes and workarounds for issues in collaboration with the engineering team
- Collaborating with the engineering team to identify and holistically fix recurring or systematic issues at the root cause
- Working with test assets such as FPGAs, simulation environments, and customer platforms
- Acting as a "friendly customer" to stress-test production IP, pushing the limits to pre-emptively uncover quirks and flaws
- Occasional travel to customer premises, as required
Required:
- Experience working in a similar customer engineering / FAE role
- Proven ability to communicate complex technical details and workaround/update/upgrade pathways
- Experience in at least one relevant technical discipline e.g. Software development, embedded software / firmware development, ASIC implementation, RTL development / integration / verification
Highly desirable:
- Proven track record configuring, optimising, and managing issue tracking and customer delivery systems e.g. Jira Service Management, SFTPgo
Desirable:
- Direct experience integrating, implementing, or using cryptographic IP (e.g. in ASIC / FPGA / SW stack)
Excellent empathetic skills
Excellent analytical and problem-solving skills
Curiosity, and a desire to break things
Some of the perks of working with us:
- Unparalleled opportunities to learn and accelerated career development.
- A collaborative, team environment with people who truly love what they do.
- Competitive salary and share option scheme.
- Flexible and hybrid working, and a working from home budget.
- Private health insurance for yourself and your family.
- 25 days annual leave (plus bank holidays and two wellness weeks).
- The chance to work with a spirited, smart, and friendly team!
Interested? Apply today to be part of the future of secure software!
PQShield is an Equal Employment Opportunity employer. We're passionate about talent and proud to foster an inclusive environment; all applicants will be considered regardless of their gender identity, ethnicity, sexual orientation, disability, and age.
Customer Engineering Lead in London employer: PQShield
Contact Detail:
PQShield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineering Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to share them during interviews. It’s a great way to demonstrate your expertise and stand out from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d tackle common customer engineering challenges and be ready to discuss your problem-solving process. We want to see your analytical skills in action!
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Engineering Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engineering Lead role. Highlight your relevant experience in customer engineering and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to explain complex technical details clearly. Use examples from your past experiences where you successfully communicated with customers or collaborated with teams.
Be Specific About Your Technical Experience: When detailing your technical background, be specific about the areas you've worked in, like software development or FPGA implementation. We’re looking for candidates who can hit the ground running, so let us know what you’ve done!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at PQShield!
How to prepare for a job interview at PQShield
✨Know Your Tech Inside Out
Make sure you brush up on the technical areas relevant to the role, especially around semiconductor IP and software libraries. Be ready to discuss your experience in resolving customer queries and how you've collaborated with engineering teams in the past.
✨Master the Communication Game
Since strong communication skills are key, practice explaining complex technical details in a simple way. Think about examples where you've successfully communicated with customers or internal teams, especially using tools like Jira and Confluence.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've identified root causes of issues and developed effective workarounds. Highlight your analytical skills and curiosity—these traits are essential for a Customer Engineering Lead.
✨Be Ready to Collaborate
This role involves a lot of teamwork, so think of examples that showcase your ability to work cross-functionally. Discuss how you've previously collaborated with software, firmware, and hardware teams to deliver solutions that meet customer needs.
