As a Hire Desk Controller, you will be the crucial link between our clients, the engineering team, and the transport department. Your role ensures that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Key Responsibilities:
- Customer Enquiries: Handle hire enquiries via telephone, email, and the online ordering system.
- Availability: Monitor and update machine and product availability statuses in the system.
- Coordination: Work closely with engineering and transport teams to ensure the timely preparation and delivery of equipment.
- Communication: Serve as a friendly and helpful point of contact for the depot
Enquiries:
Ensure effective communication with colleagues and customers.
Experience;
- Industry Experience: Prior experience in Customer Service and Hire Desk
- Product Equipment or Material Handling industries.
- Technical Skills: Proficient in Microsoft Office and general computer skills.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service orientation with the ability to manage multiple tasks efficiently.
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