At a Glance
- Tasks: Handle customer enquiries, manage bookings, and provide excellent service at our Leeds depot.
- Company: Join PQS Survey Ltd, a leading name in construction equipment supply with a strong customer focus.
- Benefits: Enjoy free parking, pension contributions, and comprehensive training opportunities.
- Other info: Full training provided, with potential for progression within the company.
- Why this job: Be part of a dynamic team where your communication skills shine and career growth is encouraged.
- Qualifications: Strong phone manner, good computer skills, and a professional appearance are essential; hire industry experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Hire Controller – Leeds
QP S was formed in 2007, and with several decades of experience across our team, we’re the UK’s largest independently‑owned company delivering technical services and solutions to the construction industry.
Our success is simple:
Partnerships.
We work with our industry’s best like Topcon, whom we are their largest authorised distributor and service partner in the UK and as technology evolves so do we.
Quality.
It’s at the heart of our business and shines through in everything we do.
Service.
It’s what motivates us and continues to drive us forward as a business. By listening to our customers and putting their objectives at the forefront, we deliver solutions which meet their needs.
PQS has grown over the years from a small two‑man operation to a national company with seven trade depots across Leeds, Hull, Derby, Milton Keynes, Thetford, Glasgow and the North East.
Job Overview
As a Hire Desk Controller, you will be the crucial link between our clients, the engineering team, and the transport department. Your role ensures that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Key Responsibilities
- Handle hire enquiries via telephone, email, and online ordering system.
- Monitor and update product availability statuses in the system.
- Work closely with engineering and transport teams to ensure timely preparation and delivery of equipment.
- Serve as a friendly and helpful point of contact for depot enquiries, ensuring effective communication with colleagues and customers.
Key Results / Objectives
- Achieve agreed performance targets.
- Deliver projects within agreed timelines and budgets.
- Maintain service standards and quality benchmarks.Contribute to team and organisational objectives.
Experience and Qualifications
- Prior experience in customer service and hire desk within the equipment or material handling industries.
- Proficiency in Microsoft Office and general computer skills.
- Excellent verbal and written communication skills.
Health and Safety
- Lead by example in promoting safe working practices and behaviours.
- Ensure health and safety is treated as a core operational priority within the depot.
- Communicate safety expectations clearly to all staff, contractors, and visitors.
- Encourage reporting of hazards, near misses, unsafe acts, and incidents.
GDPR
- Responsibility to comply with data protection legislation.
- Confidential handling of sensitive information.
Equal Opportunities
We treat all employees, customers, and partners with fairness, dignity, and respect, regardless of background, identity, or experience. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels supported and able to contribute fully.
This job description outlines the main duties of the role. It is not exhaustive and may be amended.
Hire Controller – Leeds employer: PQS Survey Ltd
PQS Survey Ltd is an exceptional employer, offering a dynamic work environment in Leeds where employees are valued and supported. With a strong focus on customer satisfaction, the company provides comprehensive training and clear pathways for career progression, alongside benefits such as free parking and a pension scheme. Join a team that prioritises professional development and fosters a collaborative culture, making it an ideal place for those seeking meaningful and rewarding employment in the construction equipment supply industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller – Leeds
✨Tip Number 1
Familiarise yourself with the construction equipment hire industry. Understanding the common terms and processes will help you communicate effectively during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves handling enquiries and resolving issues, consider role-playing scenarios with a friend to improve your communication and problem-solving abilities.
✨Tip Number 3
Research PQS Survey Ltd and their customer-first policy. Knowing their values and how they operate will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if the company culture is a good fit for you. Think about what you want to know regarding training and progression opportunities.
We think you need these skills to ace Hire Controller – Leeds
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Hire Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles in the hire industry. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Covering Letter:Although optional, a covering letter can set you apart. Use it to express your enthusiasm for the role and explain why you would be a great fit for PQS Survey Ltd. Mention specific examples from your past experiences that relate to the job.
Double-Check Your Application:Before submitting, review your application for any spelling or grammatical errors. Ensure all required fields are filled out and that your CV is attached. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PQS Survey Ltd
✨Showcase Your Communication Skills
As a Hire Controller, you'll be dealing with customer enquiries over the phone and face-to-face. Make sure to demonstrate your excellent telephone manner and communication skills during the interview. Practice clear and concise responses to common questions.
✨Familiarise Yourself with the Hire Industry
While previous experience in the hire industry is advantageous, it's not essential. However, having a basic understanding of how the hire process works can set you apart. Research common terms and practices in the industry to show your enthusiasm and readiness to learn.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about examples from your past experiences where you've successfully resolved issues or managed customer expectations. This will highlight your problem-solving skills and ability to thrive in a fast-paced environment.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, especially when managing customer requests and bookings. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a planner or notes to illustrate your organisational strategies.
