Ensuring the smooth running of hospitality throughout events held at the Lounge. To act as an ambassador for excellent customer service to the students at the Lounge.
Reporting to the Graduate Marketing Manager, the incumbent will be required to be the main point of contact at the Lounge.
Knowledge & Experience
- 2-4 years' experience in a hospitality environment
- Proven track record in establishment of a new networks and collaborative relationships
- Knowledge and understanding of the dynamics of the graduate professional client market
Duties and Responsibilities
Key Responsibilities
- Manage the number of students that visit the lounge and report the walk-ins for the Lounge
- Greet guests that come to the lounge and provide professional service
- The Host will be expected to have a thorough knowledge of the PPS business and products and welcome guests upon arrival
- Distribute PPS programmes, gifts, literature to students
- Be on hand to answer any queries throughout the day
- Collate customer comments and submit reports to the Senior Manager: Communications
- Collect any programmes, gifts, literature at the end of the event and lock the balcony doors in each suite
- Distribute any programmes, gifts, literature in your lounge
- Welcome guests upon arrival and assist guests to their tables
- referring to the table plan and have a thorough knowledge of the VIP Hospitality areas
- Be on hand to answer any customer queries throughout the day
- Collate customer comments throughout events held at the Lounge
Strategic Orientation
- Knowledge and understanding of the PPS brand and products
Communication
- Is articulate and communicates in a logical way and structures information to meet the needs and understanding of intended audiences
- Expresses opinions, information and key points of view clearly and assertively
- Is confident in interactions and knowledgeable on the PPS Products
- Anticipates and responds appropriately to the needs, reactions and feedback from students
- Exceptional networker
Commercial Acumen
- Demonstrates awareness of market trends and opportunities and keeps up to date with competitor developments impacting area of responsibility
Computer Literacy
- Is adept in the use of the latest MS Office package, particularly Excel, Word and PowerPoint
Interpersonal and Intrapersonal Skills
- Confident
- Self-starter
- Persuasive and influential
- Good networking skills
- Good presentation skills
- Manages expectations
- Self-aware
- Professional
- Responsible & accountable
Policy
We are committed to Employment Equity, which includes persons living with disabilities, when recruiting both internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals. Based on the nature of our business, honesty and integrity are essential qualities for all positions.
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