Senior Commercial Enablement Manager

At PPRO, our mission is to simplify access to local payment methods and enable the sale of goods and services worldwide using preferred payment methods.

We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate growth.

Our strength lies in a diverse global team with 50+ nationalities and 10+ international locations, united around delivering the best possible products and services to our partners and customers.

Our internal mission is to choose action, be open, think customer, go further, and win together.

The Purpose

The Senior Commercial Enablement Manager is the architect and driver of PPRO’s commercial efficiency.

This hybrid role combines technical/commercial infrastructure ownership of go-to-market systems with enablement, training, and knowledge sharing to empower our commercial teams.

Based in London and reporting to the VP Commercial Operations, you will take ownership of our commercial tech stack, manage strategic vendor partnerships, design repeatable cross-functional workflows, and curate internal data repositories (Confluence).

As the initial hire in this department, you will work as a strategic "player-coach" handling immediate execution while building an operational blueprint to scale the team.

• 1. Tech Stack Architecture & Strategic Vendor Management
• Own the

Stack: Act as the end-to-end owner of PPRO's commercial application stack including Salesforce and Gong, Linked In Sales Navigator, replacing administration with structural technical accountability.

• Audit and
• Map

Usage: Complete a comprehensive audit of the current Salesforce configuration and all active Outreach seats within your first month to map baseline user engagement and license leaks.

• Manage
• Vendor

Commercials: Serve as the primary contact and negotiator for external tooling partners, actively managing contract renewals and procurement lifecycles to optimize software terms.

• Drive Vendor ROI: Deliver a software vendor optimisation report detailing licence utilisation, contract leakage, and clear cost-saving paths.
• Orchestrate Future Tooling: Evaluate application performance gaps to guide gradual deployment of AI and productivity tools, including the rollout of Claude.
• Primary Success Metric: Measure performance by upward trend in monthly active user adoption across licensed tools and optimisation of annual technology spend.
• 2. Process Engineering & Advanced Funnel Governance
• Optimise
• Lead

Flow: Design and maintain seamless lead management and routing pipelines between Marketing and Sales to unlock speed-to-response, data governance, and conversion efficiency.

• Diagnose Friction: Run discovery sessions with key stakeholders across Sales, AM, and CS to surface and document top systemic bottlenecks in daily data workflows.
• Unify the Process: Deliver a revised, standardised lead-routing and account governance process officially agreed upon by senior leadership.
• Bridge
• System

Boundaries: Build clean, repeatable data structures that align CRM environments with partner funnels, Account Management/Sales pipelines, and Customer Success handoffs.

• Primary
• Success

Metric: Improve inbound lead routing turnaround time and lift CRM data completeness on mandatory pipeline fields (e. g., closed-lost reasons, account size, target LPMs).

• 3. Learning & Development (L&D) & Technical Training
• Deliver Team Onboarding: Design and deliver onboarding curriculums and ongoing training to maximise platform fluency across Sales, Account Management, and Success teams.
• Secure Support Continuity: Address Salesforce troubleshooting and user access requests to eliminate support gaps.
• Translate Technical Complexity: Create step-by-step training playbooks and visual user guides for technical updates and process changes.
• Embed New Productivity Tools: Lead enablement and onboarding sessions for all new commercial tools.
• Primary Success Metric: Demonstrate success with reduced ramp time and system onboarding duration for new commercial hires.
• 4. Knowledge Base Architecture & Information Governance (Confluence)
• Rebuild Confluence: Own the internal commercial knowledge base, establishing a logically categorized workspace structure.
• Clean the Core Data: Conduct a data-cleansing sprint in Salesforce to rectify historic pipeline inaccuracies and enforce data integrity.
• Structure Data for AI Readiness: Format, tag, and index operational rules, product playbooks, and user guides for clean searchability and future AI readiness.
• Blueprint the
• Future

Department: From the first 90 days, develop a performance evaluation framework for future search tools and outline the hiring profile for a potential second team member.

• Primary Success Metric: Eliminate duplicated or outdated documentation and maintain high data quality audit scores.
• Communication: Translate complex system parameters into clear, engaging learning content and internal documentation.
• Experience: 4-5+ years in Sales Operations, Revenue Operations, or GTM Enablement, with a track record in payments, fintech, or API-driven digital commerce.
• Salesforce Mastery: Strong Salesforce administration experience with knowledge of workflows, custom objects, user access, and API integrations.
• Commercial & Analytical Polish: Experience negotiating external vendor contracts and translating CRM data into executive reporting.
• Proactivity & Ownership: Demonstrated ability to work in ambiguous environments, identify bottlenecks, and implement solutions independently.
• Stakeholder Management: Excellent communication and relationship-building skills with experience guiding change and driving adoption.
• Advanced Analytics Tooling: Experience with Looker Studio for dashboards is a plus.
• Industry Knowledge: Understanding of local/alternative payment methods, card networks, or embedded finance pipelines.

What’s in it for you?

• Hybrid working
• We offer a hybrid structure with a 3 days/week on-site expectation, plus 28 days holiday, and a policy allowing remote work abroad up to 30 days per year.
• Learning and Development
• GBP 500 annual budget for professional growth, plus leadership cafés and on-the-job training.
• Insurance
• Medical insurance (BUPA) and a 5% matching pension plan through Now Pensions.
• Enhanced Family Leave
• Enhanced family leave to support key life moments.
• Workplace Nursery Scheme
• Salary-exchange childcare support.
• Gym Membership
• Company contribution toward gym memberships.
• Mental Health Platform
• Access to a well-being platform with therapy and courses.
• HQ Office
• Procter Street location near Holborn, Farringdon and Covent Garden, designed for cross-team collaboration.
• Pet-friendly Office
• Pets welcome at the office.
• Our Principles

We get things done

We are courageous, take ownership, make decisions, and deliver results.

We act with trust and integrity

We listen, value diverse perspectives, and provide honest feedback with positive intent.

We put the customer first

We focus on delivering outstanding outcomes for customers.

We make things better

We explore new ideas and commit to continuous improvement.

We work as a team

We collaborate and value team success over individual achievement.

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