At a Glance
- Tasks: Lead commercial efficiency and empower teams with innovative tech solutions.
- Company: Join a diverse global team at PPRO, simplifying payments worldwide.
- Benefits: Enjoy hybrid working, 28 days holiday, and a GBP 500 learning budget.
- Other info: Pet-friendly office and a focus on continuous improvement.
- Why this job: Be the architect of change in a fast-paced fintech environment.
- Qualifications: 4-5+ years in Sales Operations or GTM Enablement, Salesforce mastery required.
The predicted salary is between 60000 - 75000 £ per year.
At PPRO, our mission is to simplify access to local payment methods and enable the sale of goods and services worldwide using preferred payment methods.
We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate growth.
Our strength lies in a diverse global team with 50+ nationalities and 10+ international locations, united around delivering the best possible products and services to our partners and customers.
Our internal mission is to choose action, be open, think customer, go further, and win together.
The Purpose
The Senior Commercial Enablement Manager is the architect and driver of PPRO’s commercial efficiency.
This hybrid role combines technical/commercial infrastructure ownership of go-to-market systems with enablement, training, and knowledge sharing to empower our commercial teams.
Based in London and reporting to the VP Commercial Operations, you will take ownership of our commercial tech stack, manage strategic vendor partnerships, design repeatable cross-functional workflows, and curate internal data repositories (Confluence).
As the initial hire in this department, you will work as a strategic "player-coach" handling immediate execution while building an operational blueprint to scale the team.
- 1. Tech Stack Architecture & Strategic Vendor Management
- Own the
Stack: Act as the end-to-end owner of PPRO's commercial application stack including Salesforce and Gong, Linked In Sales Navigator, replacing administration with structural technical accountability.
- Audit and
- Map
Usage: Complete a comprehensive audit of the current Salesforce configuration and all active Outreach seats within your first month to map baseline user engagement and license leaks.
- Manage
- Vendor
Commercials: Serve as the primary contact and negotiator for external tooling partners, actively managing contract renewals and procurement lifecycles to optimize software terms.
- Drive Vendor ROI: Deliver a software vendor optimisation report detailing licence utilisation, contract leakage, and clear cost-saving paths.
- Orchestrate Future Tooling: Evaluate application performance gaps to guide gradual deployment of AI and productivity tools, including the rollout of Claude.
- Primary Success Metric: Measure performance by upward trend in monthly active user adoption across licensed tools and optimisation of annual technology spend.
- 2. Process Engineering & Advanced Funnel Governance
- Optimise
- Lead
Flow: Design and maintain seamless lead management and routing pipelines between Marketing and Sales to unlock speed-to-response, data governance, and conversion efficiency.
- Diagnose Friction: Run discovery sessions with key stakeholders across Sales, AM, and CS to surface and document top systemic bottlenecks in daily data workflows.
- Unify the Process: Deliver a revised, standardised lead-routing and account governance process officially agreed upon by senior leadership.
- Bridge
- System
Boundaries: Build clean, repeatable data structures that align CRM environments with partner funnels, Account Management/Sales pipelines, and Customer Success handoffs.
- Primary
- Success
Metric: Improve inbound lead routing turnaround time and lift CRM data completeness on mandatory pipeline fields (e. g., closed-lost reasons, account size, target LPMs).
- 3. Learning & Development (L&D) & Technical Training
- Deliver Team Onboarding: Design and deliver onboarding curriculums and ongoing training to maximise platform fluency across Sales, Account Management, and Success teams.
- Secure Support Continuity: Address Salesforce troubleshooting and user access requests to eliminate support gaps.
- Translate Technical Complexity: Create step-by-step training playbooks and visual user guides for technical updates and process changes.
- Embed New Productivity Tools: Lead enablement and onboarding sessions for all new commercial tools.
- Primary Success Metric: Demonstrate success with reduced ramp time and system onboarding duration for new commercial hires.
- 4. Knowledge Base Architecture & Information Governance (Confluence)
- Rebuild Confluence: Own the internal commercial knowledge base, establishing a logically categorized workspace structure.
- Clean the Core Data: Conduct a data-cleansing sprint in Salesforce to rectify historic pipeline inaccuracies and enforce data integrity.
- Structure Data for AI Readiness: Format, tag, and index operational rules, product playbooks, and user guides for clean searchability and future AI readiness.
- Blueprint the
- Future
Department: From the first 90 days, develop a performance evaluation framework for future search tools and outline the hiring profile for a potential second team member.
- Primary Success Metric: Eliminate duplicated or outdated documentation and maintain high data quality audit scores.
- Communication: Translate complex system parameters into clear, engaging learning content and internal documentation.
- Experience: 4-5+ years in Sales Operations, Revenue Operations, or GTM Enablement, with a track record in payments, fintech, or API-driven digital commerce.
- Salesforce Mastery: Strong Salesforce administration experience with knowledge of workflows, custom objects, user access, and API integrations.
- Commercial & Analytical Polish: Experience negotiating external vendor contracts and translating CRM data into executive reporting.
- Proactivity & Ownership: Demonstrated ability to work in ambiguous environments, identify bottlenecks, and implement solutions independently.
- Stakeholder Management: Excellent communication and relationship-building skills with experience guiding change and driving adoption.
- Advanced Analytics Tooling: Experience with Looker Studio for dashboards is a plus.
- Industry Knowledge: Understanding of local/alternative payment methods, card networks, or embedded finance pipelines.
What’s in it for you?
- Hybrid working
- We offer a hybrid structure with a 3 days/week on-site expectation, plus 28 days holiday, and a policy allowing remote work abroad up to 30 days per year.
- Learning and Development
- GBP 500 annual budget for professional growth, plus leadership cafés and on-the-job training.
- Insurance
- Medical insurance (BUPA) and a 5% matching pension plan through Now Pensions.
- Enhanced Family Leave
- Enhanced family leave to support key life moments.
- Workplace Nursery Scheme
- Salary-exchange childcare support.
- Gym Membership
- Company contribution toward gym memberships.
- Mental Health Platform
- Access to a well-being platform with therapy and courses.
- HQ Office
- Procter Street location near Holborn, Farringdon and Covent Garden, designed for cross-team collaboration.
- Pet-friendly Office
- Pets welcome at the office.
- Our Principles
We get things done
We are courageous, take ownership, make decisions, and deliver results.
We act with trust and integrity
We listen, value diverse perspectives, and provide honest feedback with positive intent.
We put the customer first
We focus on delivering outstanding outcomes for customers.
We make things better
We explore new ideas and commit to continuous improvement.
We work as a team
We collaborate and value team success over individual achievement.
#J-18808-Ljbffr
Senior Commercial Enablement Manager employer: PPRO
At PPRO, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our London-based team enjoys the flexibility of hybrid working while benefiting from robust professional development opportunities and a commitment to data-driven innovation. Join us to be part of a collaborative environment where your contributions directly impact our growth and success in the payment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Enablement Manager
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like PPRO!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Senior Commercial Enablement Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at PPRO, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at PPRO
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with PPRO’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
