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- Tasks: Build relationships with key customers and manage their technical journey.
- Company: Join a diverse global team at PPRO, innovating in payments.
- Benefits: Hybrid working, 28 days holiday, GBP 500 for professional growth, and gym membership support.
- Why this job: Make an impact in e-commerce by bridging tech and business for top clients.
- Qualifications: 5+ years in a similar role, strong customer acumen, and understanding of APIs.
- Other info: Pet-friendly office with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations, all united around one goal – to deliver the best possible products and services to our partners and customers.
The Purpose: As a Technical Account Manager, you will build and maintain relationships with some of PPRO's key customers who have a real passion for payments and the opportunities it can bring to their underlying e-commerce customers.
Primary Role: Bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.
Key Responsibilities:
- Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
- Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
- Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
- Support and grow client accounts, identifying opportunities and providing technical consultancy.
- Monitor post-go-live performance and drive continuous improvement through client feedback.
- Represent client needs internally, collaborating with support, engineering, and product teams.
- Help shape product development based on client feedback.
- Build strong client relationships, transforming customers into partners and managing their growth initiatives.
- Translate business needs into technical solutions and vice versa.
- Facilitate communication between technical and business teams.
- Lead issue resolution and ensure smooth operations.
You’ll need to have:
- Minimum of 5 years of experience in a similar role.
- Experience in Payments in a technical/product role supporting external clients.
- Good understanding of how APIs operate and are documented.
- At ease with data; has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog.
- Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building.
- Strong customer acumen.
- Influencing skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies.
- Ability to engage with technical teams.
- Confirms and clarifies information gained from listening to customers before transmitting/sharing.
- Unafraid to challenge customers' ideas where necessary for the betterment of the relationship.
- Knowledge of the software development process.
Nice-to-haves:
- Business level language skills outside of English is a plus.
- Coding knowledge is a plus.
- Experience working in a cross-functional, multi-time zone environment asynchronously.
What’s in it for you?
- Hybrid working - We offer a hybrid structure with a 3 days/week on-site expectation.
- 28-day holiday allowance and a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
- GBP 500 annual budget to support your professional growth.
- Insurance including medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
- Enhanced family leave to support you during key life moments.
- Workplace Nursery Scheme - Save on childcare through salary exchange.
- Gym membership contribution.
- Mental Health Platform providing various well-being services.
Our HQ office on Procter Street is a short walk from Holborn, Farringdon and Covent Garden. The office is set up for cross-team collaboration and is pet-friendly.
Our Principles:
- We get things done: We are courageous; we take ownership, make decisions and get things done.
- We act with trust and integrity: We listen first and challenge respectfully.
- We put the customer first: We are laser focused on delivering outstanding outcomes for our customers.
- We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
- We work as a team: We collaborate closely and value team success over individual achievement.
Technical Account Manager in London employer: PPRO
Contact Detail:
PPRO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with APIs and data tools. Share specific examples of how you've solved problems or improved processes in previous roles. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Prepare for interviews by researching PPRO and its partners. Understand their products and services, and think about how your background aligns with their mission. This will not only impress them but also help you ask insightful questions that show you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are ready to contribute to our mission of simplifying access to local payment methods.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Your Passion for Payments: When writing your application, let your enthusiasm for the payments industry shine through. We want to see how your experience aligns with our mission to simplify access to local payment methods and how you can contribute to our vision.
Tailor Your Experience: Make sure to highlight your relevant experience in technical roles, especially those involving client support and API knowledge. We love seeing how your background can bridge the gap between technical and commercial teams.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PPRO
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to bridge the gap between technical and commercial teams. Brush up on your knowledge of APIs and data tools like Tableau or BigQuery. Be ready to discuss how you've used these in past roles to solve problems or improve processes.
✨Showcase Your Customer-Centric Approach
PPRO values a customer-first mindset. Prepare examples that highlight how you've built strong relationships with clients and transformed them into partners. Think about times when you went above and beyond to meet client needs and how that impacted their success.
✨Demonstrate Problem-Solving Skills
You'll be expected to lead issue resolution and ensure smooth operations. Come prepared with specific examples of challenges you've faced in previous roles and how you tackled them. This will show your aptitude for enterprise-level troubleshooting and expectation management.
✨Be Ready to Collaborate
Collaboration is key at PPRO. Think of instances where you've worked cross-functionally with engineering or product teams. Highlight your ability to facilitate communication and translate business needs into technical solutions, as this will resonate well with the interviewers.
