At a Glance
- Tasks: Lead a global team to ensure smooth operations on our payments platform.
- Company: Join PPRO, a leader in payment solutions with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Mentor a talented team and drive innovative process automation.
- Why this job: Make a real impact by championing client success across multiple regions.
- Qualifications: Experience in customer success and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
PPRO is seeking an Associate Director, Customer Success to lead a global team ensuring smooth operations on our payments platform. Based in London, you will bridge regional client needs with our technical and commercial teams, owning escalation management, data governance, and strategic initiatives.
You will mentor CSMs, manage a portfolio across EMEA/APAC/US, and drive process automation while championing client outcomes and cross-functional alignment.
We think you need these skills to ace Global Associate Director, Customer Success (Hybrid)
Leadership Skills
Client Relationship Management
Escalation Management
Data Governance
Strategic Planning
Mentoring
Portfolio Management
