Job Description
Inclusion Officer – SEND Complaints
Location: Somerset
Rate: £370 per day
Contract: Locum
Hours: Full-time
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Pertemps Social Care are currently recruiting for an experienced Inclusion Officer to join a Local Authority SEND service in Somerset.
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This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families.
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Key Responsibilities
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- Lead and coordinate Stage 1 SEND complaints from receipt through to resolution.
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- Acknowledge complaints and ensure investigations are completed within agreed statutory and local timescales.
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- Gather, review and analyse information, records and evidence relevant to each complaint.
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- Liaise with parents, carers, children and young people, schools and professionals throughout the investigation.
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- Prepare detailed, professional and evidence-based Stage 1 complaint responses.
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- Ensure SEND complaints are managed in accordance with relevant legislation, statutory guidance and local procedures.
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- Escalate complex, sensitive or high-risk complaints to the Senior Inclusion Lead where appropriate.
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The successful candidate will have:
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- Strong knowledge of SEND legislation, statutory guidance and SEND processes.
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- Previous experience investigating complaints, managing disputes or resolving complex concerns.
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- Excellent written communication skills, with the ability to produce clear and well-structured reports and complaint responses.
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- Strong verbal communication and interpersonal skills.
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- Experience working with parents, carers, schools and multi-agency professionals.
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- Strong analytical and investigative skills with the ability to consider evidence objectively.
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- Excellent organisation skills and the ability to manage a varied caseload and competing deadlines.
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- A good understanding of safeguarding and the needs of children and young people with SEND.
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- The ability to work independently while knowing when matters need to be escalated.
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Desirable Experience
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- Previous experience working within a Local Authority SEND or education service.
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- Experience managing statutory SEND complaints.
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- Knowledge of SEND dispute resolution and escalation procedures.
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- Experience working with families where concerns are complex or sensitive.
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- Experience identifying service improvements and learning from complaints.
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- Experience working across education, health and social care services.
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Why work through Pertemps?
By applying through Pertemps, you'll benefit from:
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- A dedicated consultant with access to roles nationwide and available whenever you need support
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- A simple online registration process
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- Attractive referral schemes and incentives
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- Ongoing compliance fully managed for you
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- Prompt and reliable payroll
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- ...and much more!
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To discuss this role in more detail, please contact Freya Joseph on or email .
Inclusion Officer, SEND Complaints, Somerset in Weston-super-Mare employer: PPR Social Care
Pertemps is an excellent employer for those seeking a meaningful role in Local Authority Housing, particularly as a Traveller Liaison Officer in North West London. With a strong commitment to employee support, including dedicated consultants and a streamlined registration process, Pertemps fosters a collaborative work culture that prioritises professional growth and community engagement. The company also offers competitive pay rates and various incentives, making it an attractive choice for individuals passionate about making a positive impact in the housing sector.
