At a Glance
- Tasks: Lead and resolve SEND complaints, ensuring thorough investigations and timely responses.
- Company: Local Authority SEND service in Somerset, dedicated to supporting children and families.
- Benefits: Competitive daily rate, full-time hours, and the chance to make a real difference.
- Other info: Opportunity to work in a supportive environment with a focus on professional growth.
- Why this job: Play a vital role in advocating for children and young people's rights.
- Qualifications: Experience in SEND knowledge and complaints handling is essential.
The predicted salary is between 36450 - 44550 £ per year.
Location: Somerset
Rate: £370 per day
Contract: Locum
Hours: Full-time
Pertemps Social Care are currently recruiting for an experienced Inclusion Officer to join a Local Authority SEND service in Somerset. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families.
The successful candidate will take responsibility for managing Stage 1 SEND complaints, ensuring each complaint is investigated thoroughly, responded to within the required timescales and handled in line with statutory guidance, local authority policies and best practice.
Key Responsibilities
- Lead and coordinate Stage 1 SEND complaints from receipt through to resolution.
- Acknowledge complaints and ensure investigations are completed within agreed statutory and local timescales.
- Gather, review and analyse information, records and evidence relevant to each complaint.
- Liaise with parents, carers, children and young people, schools and professionals throughout the investigation.
- Prepare detailed, professional and evidence-based Stage 1 complaint responses.
- Ensure SEND complaints are managed in accordance with relevant legislation, statutory guidance and best practice.
Inclusion Officer, SEND Complaints, Somerset employer: PPR Social Care
Pertemps is an excellent employer for those seeking a meaningful role in Local Authority Housing, particularly as a Traveller Liaison Officer in North West London. With a strong commitment to employee support, including dedicated consultants and a streamlined registration process, Pertemps fosters a collaborative work culture that prioritises professional growth and community engagement. The company also offers competitive pay rates and various incentives, making it an attractive choice for individuals passionate about making a positive impact in the housing sector.
